Service Delivery Lead

1 week ago

San Jose, United States Vaco Full time

Employer: Vaco (Onsite Vendor for client)
Position: Service Delivery Lead
Location: Silicon Valley/South Bay (San Jose, CA) - Hybrid

You will be responsible for day to day operations of the project which includes, but is not limited to, people leadership, new processes implementation, performance management, SLA development, training, critical issue resolution, ongoing workforce planning, business reviews and day-to-day vendor relationship management.

  • Workflow and process management - Develop and consistently meet and report on SLAs. Create SOPs and documentation as needed and ensure they're updated regularly. Continually optimize workflows for both client and team members. Review team member data, develop QA frameworks and report on team performance and metrics via MBRs/QBRs. Develop and manage project trackers, timelines, and lead cross functional groups to deliver on project objectives.
  • Process Improvement - Review vendor data, identify workflow process improvement opportunities and drive improvement of vendor performance and SLA compliance.
  • Project Management - Manage cross-functional projects and teams by working with business stakeholders across the organization as well as manage multiple projects with competing priorities simultaneously. Develop/manage project trackers, timelines, and lead cross functional groups to deliver on project objectives. Synthesize feedback and communicate progress regularly to stakeholders
  • Stakeholder management - Work with a global team of stakeholders to ensure client needs are being met. Synthesize feedback and communicate progress regularly to stakeholders. Intake new workflow requests from stakeholders and collaborate to implement them.
  • Team management - Create a clear and organized structure for a global team. Hold regular 1:1s with team members. Develop and implement feedback channels for team members and conduct performance reviews and improvement plans. Ensure the team is adequately staffed at all times, conduct interviews, make hiring decisions and work with recruiters to manage the hiring process. Develop, execute and oversee training programs. Identify, document and mitigate HR issues. Review timesheets and expense reports.

Minimum Qualifications / Requirements:

  • BA/BS degree
  • 3+ years of people and program management experience with a track record of increasing responsibility
  • 2-3 years of experience in leading team of Content Programmers & Content Curators for streaming Film/TV platforms
  • Hands-on understanding of Film & TV content programming, curation, and managing partner relationships is a plus (if available)
  • Exceptional leadership, management, communication and collaboration skills
  • Experience in vendor management processes including managing multiple vendors in multi-year contracts and execution of outsourcing projects
  • Excellent verbal & written communication skills; ability to effectively communicate with and influence multiple partners and stakeholders
  • Outstanding problem-solving, critical thinking and analytical skills and experience in applying project management techniques
  • Experience streamlining complex processes and implementing workflows designed to increase efficiency
  • Ability to work independently and drive projects to completion with minimal guidance
  • Very strong organizational skills with a high attention to detail
  • Demonstrated ability to create, analyze and report metrics, including knowledge of intermediate Excel/Google Sheets
  • functions (e.g. vlookups, pivot tables)
  • Ability to deal with multiple conflicting priorities and stakeholder issues and driving towards pragmatic decisions/actions
  • Prior experience of having supporting Global clients in a fast changing product environment

Preferred Qualifications:

  • Excellent problem-solving, critical thinking and analytical skills and experience in applying project management tools
  • Proven experience in risk and change management
  • Lean/ Six Sigma Green/ Black Belt with an experience of having a minimum of 2- 3 projects
  • Experience creating and presenting business reviews for an organization with 100+ people
  • Experience in managing Team Leads (or equivalent) and remote team members
  • Experience managing creative teams
  • Tech savvy and proficient with Google suite products
  • Experience in risk and change management
Desired Skills and Experience

We are seeking a dynamic and hands-on professional with a strong background in content programming and curation, combined with proven experience in managing teams, including team members and team leaders. This role requires an in-depth understanding of the Film & TV industry and the ability to drive strategic content initiatives while leading a team to deliver exceptional results.

You will be responsible for overseeing a team that supports the curation and programming of engaging content across platforms, ensuring alignment with audience preferences and business goals. You will provide leadership and mentorship to your team, fostering a collaborative and innovative environment.

  • Independent Delivery Professional

    7 days ago

    San Jose, California, United States SV Delivery LLC Full time

    Are you a motivated individual looking for a fulfilling career opportunity? We are seeking a reliable and skilled Delivery Associate to join our team at SV Delivery LLC. This role offers a unique chance to work independently, make a positive impact in your community, and provide excellent customer service on a daily basis.What You'll Do:In this position, you...

  • Registered Nurse Labor Delivery Travel Contract

    4 weeks ago

    san jose, United States Lead Health Full time

    We need a Labor & Delivery Travel RN to make a positive impact on patient care! There are Travel Nurses and then there are Travel Lead-ers! Lead Healthstaff is here to help you lead the charge forward in your healthcare career. Your needs, your preferences, and your desires matter above all else as we curate the perfect assignment options for you. Escape...

  • Data Management Solutions Delivery Lead

    6 days ago

    San Jose, California, United States Fresh Gravity Full time

    About the RoleFresh Gravity is a dynamic business and technology consulting company that thrives at the forefront of digital transformation. As a seasoned Data Management Solutions Delivery Lead, you will be instrumental in driving successful project outcomes for our clients.This role involves delivery involvement of data management solution projects with...

  • Service Delivery Manager

    3 weeks ago

    San Jose, United States Neighbourly Pharmacy Full time

    WHO WE ARE:EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...

  • Service Delivery Manager

    3 weeks ago

    San Jose, United States McIntosh Perry Full time

    WHO WE ARE:EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...

  • Vaco | Service Delivery Lead | san jose, ca

    5 days ago

    san jose, United States Vaco Full time

    Employer: Vaco (Onsite Vendor for client)Position: Service Delivery LeadLocation: Silicon Valley/South Bay (San Jose, CA) - HybridYou will be responsible for day to day operations of the project which includes, but is not limited to, people leadership, new processes implementation, performance management, SLA development, training, critical issue resolution,...

  • Vaco | Service Delivery Lead | san jose, ca

    2 weeks ago

    san jose, United States Vaco Full time

    Employer: Vaco (Onsite Vendor for client)Position: Service Delivery LeadLocation: Silicon Valley/South Bay (San Jose, CA) - HybridYou will be responsible for day to day operations of the project which includes, but is not limited to, people leadership, new processes implementation, performance management, SLA development, training, critical issue resolution,...

  • Package Delivery Assistant

    5 days ago

    San Jose, California, United States United Parcel Service Full time

    Delivering ResultsWe're seeking a motivated Package Delivery Assistant to join our team on a seasonal basis. As a Package Delivery Assistant, you'll ride along with a Package Delivery Driver in our iconic brown trucks and contribute to the safe and efficient delivery of packages to our customers.This role requires flexibility, and work assignments will be...

  • Customer Service Team Lead

    7 days ago

    San Jose, California, United States Baskin Robbins Full time

    Job OverviewWe are seeking a Customer Service Team Lead to oversee and coordinate the activities of our Baskin Robbins store. This individual will be responsible for supporting the General Manager and Owner, with a focus on managing Closing Shifts and Third Party Delivery.

  • Food Service Delivery Specialist

    7 days ago

    San Jose, California, United States Zifty Full time

    Job OverviewZifty is seeking reliable and customer-oriented Food Service Delivery Specialists to join our team. As a key member of our delivery network, you will play a critical role in ensuring timely and high-quality food deliveries to our customers.About the RoleThis part-time opportunity involves making deliveries within a 10-mile radius of San Jose,...

  • Delivery Driver

    1 month ago

    San Jose, United States TransForce Full time

    What Pharmacy Services & Delivery contributes to Cardinal Health Pharmacy Operations is responsible for the safe, efficient and effective coordination of Cardinal Health's pharmacy operations that service acute care hospitals, hospital retail customers, ambulatory care and alternate site facilities, oncology and cardiology practices as well as retail...

  • Customer Service Lead

    4 weeks ago

    San Jose, California, United States Whole Foods Market IP. L.P. Full time

    Job OverviewWe are seeking a skilled Customer Service Lead to join our team at Whole Foods Market. As a key member of our store leadership, you will be responsible for driving exceptional customer experiences and ensuring seamless execution of online orders.Salary Range: $18.50 - $30.20 HourlyKey ResponsibilitiesDeliver outstanding customer service and hold...

  • Home Maintenance Sales Lead

    1 week ago

    San Jose, California, United States LimeBricks Inc. Full time

    LimeBricks Inc. is a forward-thinking home maintenance services provider dedicated to delivering exceptional customer experiences. We are seeking a highly motivated Sales and Service Lead to join our team and drive business growth while ensuring exceptional service delivery.As the Sales and Service Lead, you will be responsible for handling customer...

  • Medical Delivery Specialist

    6 days ago

    San Jose, California, United States Apria Full time

    OverviewOwens & Minor is a leading global healthcare company providing innovative products and solutions across the continuum of care.Job SummaryThe Medical Delivery Specialist is responsible for delivering durable medical equipment to Apria patients in their homes. This role requires a strong commitment to customer service and a focus on ensuring patient...

  • Service Delivery Specialist

    1 week ago

    San Jose, California, United States ClassOne Technology Full time

    Company Overview:ClassOne Technology is a leading semiconductor equipment manufacturing company that prides itself on delivering top-notch solutions and exceptional service to its customers.We are currently seeking a dedicated and experienced Field Service Engineer to join our dynamic team.About the Role:The successful candidate will be responsible for...

  • Propane Delivery Specialist

    2 days ago

    San Jose, California, United States UGI Utilities Full time

    About AmeriGasAmeriGas is a leading propane distributor with over 1.5 million customers across the United States.As a Delivery Representative, you will play a vital role in delivering propane to our customers while ensuring the highest standards of safety and customer service.

  • Mixologist Lead

    2 days ago

    San Jose, California, United States Suspiro Full time

    At Suspiro, we are seeking an exceptional Mixologist Lead to join our team. With a focus on delivering an unparalleled guest experience, this role is responsible for crafting and serving exquisite beverages that exceed our guests' expectations.About the Role:The successful candidate will possess strong product knowledge, including a keen understanding of...

  • Logistics Cargo Operator

    5 days ago

    San Jose, California, United States Rapidpass Delivery Services Inc Full time

    Rapidpass Delivery Services Inc is seeking a skilled Logistics Cargo Operator to join their team.About the RoleThis position involves operating a truck with a capacity of at least 26,000 pounds Gross Vehicle Weight (GVW) in a safe and responsible manner.Key Responsibilities:Operating a cargo van or step-van or box truckLoading and unloading cargoTracking and...

  • Clinical Supervisor Lead

    7 days ago

    San Jose, California, United States Unity Care Full time

    About the RoleWe are seeking a highly skilled Clinical Supervisor Lead to join our team at Unity Care. This is an exciting opportunity to work with a dynamic organization that provides quality youth and family programs to create healthier communities.Job DescriptionThe Clinical Supervisor Lead will be responsible for overseeing the day-to-day operations of...

  • Logistics Delivery Specialist

    2 days ago

    San Jose, California, United States Diesel Direct Inc Full time

    Job SummaryWe are seeking a highly skilled Logistics Delivery Specialist to join our team at Diesel Direct Inc. As a key member of our delivery team, you will be responsible for safely and efficiently delivering products to our customers.About the RoleThis is a full-time position that requires excellent driving skills, strong attention to detail, and the...