Service Delivery Specialist

1 week ago


San Jose, California, United States ClassOne Technology Full time

Company Overview:

ClassOne Technology is a leading semiconductor equipment manufacturing company that prides itself on delivering top-notch solutions and exceptional service to its customers.

We are currently seeking a dedicated and experienced Field Service Engineer to join our dynamic team.

About the Role:

The successful candidate will be responsible for providing technical support, maintenance, and troubleshooting for our products and systems at customer sites. With 4 years of hands-on experience in the field, they will play a crucial role in ensuring the optimal performance of our equipment and delivering outstanding service to our customers.

Key Responsibilities:

  • Installation and Maintenance: Perform installation, maintenance, and repair of automated batch and single wafer tools at customer locations.
  • Troubleshooting and Support: Diagnose and troubleshoot technical issues, providing timely and effective solutions.
  • Inspections and Preventive Maintenance: Conduct routine inspections and preventive maintenance to ensure equipment reliability.
  • Training and Support: Provide on-site training and support to customers, ensuring they are proficient in using our products.
  • Collaboration and Communication: Collaborate with the internal technical teams to address complex issues and develop solutions.
  • Record Keeping: Maintain accurate records of service activities, including reports and documentation.
  • Compliance and Safety: Ensure compliance with safety regulations and company policies during service operations.
  • Industry Knowledge: Stay current with industry trends and advancements to provide cutting-edge solutions to customers.

Qualifications:

  • Experience: Minimum of 4 years of experience in a field service or similar technical role.
  • Skillset: Strong troubleshooting and diagnostic skills with the ability to work independently.
  • Communication: Excellent communication and interpersonal skills, with a customer-focused approach.
  • Travel Requirements: Ability to travel frequently and work flexible hours as needed.

What We Offer:

  • Competitive Salary: $120,000 per year.
  • Benefits Package: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for Growth: Opportunities for professional growth and development within the company.
  • Culture and Work Environment: Work with a talented and supportive team in a dynamic and innovative work environment.


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