Service Delivery Specialist
1 week ago
Company Overview:
ClassOne Technology is a leading semiconductor equipment manufacturing company that prides itself on delivering top-notch solutions and exceptional service to its customers.
We are currently seeking a dedicated and experienced Field Service Engineer to join our dynamic team.
About the Role:
The successful candidate will be responsible for providing technical support, maintenance, and troubleshooting for our products and systems at customer sites. With 4 years of hands-on experience in the field, they will play a crucial role in ensuring the optimal performance of our equipment and delivering outstanding service to our customers.
Key Responsibilities:
- Installation and Maintenance: Perform installation, maintenance, and repair of automated batch and single wafer tools at customer locations.
- Troubleshooting and Support: Diagnose and troubleshoot technical issues, providing timely and effective solutions.
- Inspections and Preventive Maintenance: Conduct routine inspections and preventive maintenance to ensure equipment reliability.
- Training and Support: Provide on-site training and support to customers, ensuring they are proficient in using our products.
- Collaboration and Communication: Collaborate with the internal technical teams to address complex issues and develop solutions.
- Record Keeping: Maintain accurate records of service activities, including reports and documentation.
- Compliance and Safety: Ensure compliance with safety regulations and company policies during service operations.
- Industry Knowledge: Stay current with industry trends and advancements to provide cutting-edge solutions to customers.
Qualifications:
- Experience: Minimum of 4 years of experience in a field service or similar technical role.
- Skillset: Strong troubleshooting and diagnostic skills with the ability to work independently.
- Communication: Excellent communication and interpersonal skills, with a customer-focused approach.
- Travel Requirements: Ability to travel frequently and work flexible hours as needed.
What We Offer:
- Competitive Salary: $120,000 per year.
- Benefits Package: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Opportunities for Growth: Opportunities for professional growth and development within the company.
- Culture and Work Environment: Work with a talented and supportive team in a dynamic and innovative work environment.
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