Design Department Coordinator
3 months ago
KOMPAN US is in search of a skilled Design Department Coordinator to join our team, ensuring clear, accurate, and expedient communication and delivery of design assets between the design department and other departments with a primary emphasis on requests from sales.
They will ensure all new staff understands how to collaborate with the design department through various KOMPAN case management systems and software, helping every project team meet KOMPAN's mission of helping to create “Happier, Healthier Communities”.
This position will collaborate closely with other departments in back office roles such as Pre-Sales, Project Sales Coordination, Project Coordination, and Install, as well as on-site colleagues working in the field such as Project Managers and Sales Representatives.
As a global leader with an organizational focus on people, passion, progress, and performance, our mission is to create healthier and happier communities by delivering the best in play and fitness solutions. We’re KOMPAN - let’s play
Who We Are
For more than 50 years, KOMPAN has researched, designed, and built innovative and imaginative commercial playground equipment and outdoor fitness sites that captivate all ages and abilities.
In collaboration with our global headquarters in Denmark, KOMPAN designs, manufactures, and installs more than 1,000 sites a month across 90 different countries. Our North American headquarters, located in Austin, Texas, supports field sales around the U.S. and Canada.
At KOMPAN, we take pride in our commitment to the global environment. We exceed sustainability efforts and make it possible to lower carbon emissions by utilizing recycled ocean waste, consumer-recycled plastics, and textile wastes to create playgrounds that are born green or made green.
What You’ll Do
- Vet all CRM cases for correct and necessary information before releasing to design groups
- Be familiar with case management systems and software with preference for Microsoft Dynamics Customer Relationship Management (CRM)
- Contact sales and other departments to get the necessary information and update case requests as necessary
- File opportunities and cases in CRM system based on external partner email design requests
- Manage ongoing and new cases for designers who are unavailable, rerouting them to available design staff
- Innovate upon pre-existing workflows, processes, standards, and templates
- Excellent internal/external customer relations
- Demonstrate excellent organizational skills with a keen eye for detail
- Ability to make subjective decisions regarding subject matter and project
- Administration of requests and deadlines & time frames among markets, designers and production team
- Responsibility for ensuring SLA (Service Level Agreement) is maintained and managed in all markets
- Manage time and resources in NA Design Department
- Follow up on deliveries with designers
- Attend department and project team meetings as needed
- Provide backlog overview, update and report
- Take part in process development
- All other duties as assigned
What You’ll Need
- A bachelor’s degree or greater in an applicable field
- Experience with case management systems and software with preference for Microsoft Dynamics Customer Relationship Management (CRM)
- Proficiency in navigating a pipeline that encompasses various stages and employs multiple software applications that all need to shake hands
- Experience in interpreting site plans, ensuring accuracy in scale, and comprehending topographical features
- Ability to work effectively, both independently and in a team environment to meet deadlines and visual expectations
- Strong communication and organizational skills with the ability to manage multiple projects at once
- Strong time management skills
- Experience working with clients preferred
- Experience working in the Architecture and Landscape Architecture industries preferred
- This position is based in Austin, TX with a hybrid working model
Perks and Benefits
- Comprehensive medical, vision, and dental plans
- Employer-paid life and disability insurance
- 401(k) retirement plan with company match
- Competitive PTO and robust holiday schedule
Not Sure if You Qualify?
That’s ok If you’re interested in the role and believe you could be a good fit, we encourage you to apply
KOMPAN is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender, age, veteran status, or any other basis covered by appropriate law. We celebrate diversity and are committed to creating an inclusive environment for all our employees. All employment is based on qualifications, merit, and business needs.
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