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Practice Leader

3 months ago


Hartford, United States EXL Full time

Qualified Attorney with 10-15 Years of experience, Includes current and last 5 years in a leadership role. Has a very strong understanding of the processes and insights within Staff legal and Panel Counsel process for Insurance carriers – What works vs. not?


Key Responsibilities include:


Sales Support and DiagnosticsMandatory skill set with highest weightage

Support Pre-sales pursuits , become a key member of the cross-functional pursuit teams to formulate plans for proposed transformation/transition roadmaps;

Lead and manage diagnostic/analysis efforts with prospects and Clients in which detailed solutions/recommendations can be formulated;

Market perspective and can consult clients on the opportunities within Legal outsourcing world to grow EXL portfolio


Solutioning - Lead complex LSS Business-technology discussions with EXL and client support teams in an effort to validate proposed business solution.

Support business selling with transformation/transition teams, assist Account Team in responding to new opportunities and proposals Required to bridge the gap between Operating Strategy, Business Processes and Technology implementation.


Lead detailed design & planning, manage the progress, and manage the delivery of the final solutions throughout the course of the transformational life cycle and in “Business as usual” state.


Key Qualifications

  • Practice / Operating Lead: Strong Business Development, Leadership, and Program Management experience, supplemented by direct operational, process, and domain expertise (Legal). Is a qualified Attorney.
  • Domain Expertise: Has worked in the Litigation function of an Insurance carrier, deep understanding of the Litigation workflow – for both Staff and Pannel counsel


Facilitation Skills: Ability to work with a diverse group of individuals to extract, define, and document business processes towards a common conclusion.Ability to work across virtual teams both within EXL and the Client community in a hands-on manner.

  • Program/Project Management Skills: Ability to scope goals/objectives, identify/size tasks & milestones, and manage/motivate a group (EXL & Clients) towards a common conclusion. Ability to work across multiple teams both within EXL and the Client community in a hands-on manner.
  • Solution Definition/Deal Shaping: Able to define creative value proposition for clients leveraging EXL capabilities.