Medical Device Specialist

2 weeks ago


Trenton, United States Insight Global Full time

Company: Will be disclosed if interested

Position: Medical Device techs/clinicians

Type: Contract, 6 months

Openings: 5

Locations: HYBRID - 2 days onsite, 2 remote - Multiple locations offered, hours differ, please find locations below:

  • Melville, NY 11747 - preferred
  • Malvern, PA 19355
  • Hamilton, NJ 08619
  • San Francisco, CA 94105
  • Pleasanton, CA 94588


Pay: 48.7/h


SHIFTS: These roles can be for 4 (10 hour days) or 5 (8 hour days) – discussed in interview – work shift within the hours of operation.

Malvern will have hours of 8 am - 5pm.

Provides intermediate to expert level analysis of arrhythmias on intracardiac electrograms, technical device data, test results, and physiologic data for all Cardiac Implantable Electronic Device (CIED) types and manufacturers. Works with the Hubs to process transmissions for CIED scheduled and alerts, following the company’s service-level agreement timelines. 8 reports an hour, roughly.


Must Haves:

  • Active CRAT,CCT, CCI OR IBHRE certification
  • Experience processing remote transmissions from medical devices
  • Experience in medical device clinics doing remote CIED interrogations of all four medical device manufacturers (Biotronik, Abbott, Boston Scientific, and Medtronic) or previous field clinical specialist experience with one of the four manufacturers



DAY TO DAY:

• Receives ECG transmissions in the cardiac outpatient telemetry service center, provides technical analysis of ECG data, generates

• Provides intermediate to expert level analysis of arrhythmias on intracardiac electrograms, technical device data, test results, and physiologic data for all Cardiac Implantable Electronic Device (CIED) types and manufacturers. Works with the Hubs to process transmissions for CIED scheduled and alerts, following the company’s service-level agreement timelines.

• Analyze and Interpret CIED transmission data autonomously using company software provided

• Process alert and scheduled transmissions independently, without oversight

• Document findings clearly and concisely following company protocol on reporting requirements, standards, and format

• Escalate device abnormalities through company workflow process

• Escalate urgent and emergent abnormalities directly to the customer

• Meet or exceed quality and productivity standards

• Provide troubleshooting support as requested

• Complete all assigned and required training; stay up to date on developing clinical knowledge, specifically ECG rhythm interpretation

• Follow all company and departmental policies and procedures

• Work directly with patient engagement team to re-engage disconnected patients

• Maintain manufacturer portals, patient schedules, and alert programming

• Stay current on new products, solutions, and CIED management offerings

• Early phases of mentorship and peer training support

• Customer facing calls and communication

• Review and act on all recall and advisory patient lists

• Cross-functional collaboration



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