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Technology Support Specialist

2 months ago

Des Moines, United States My3Tech Full time

The Network Engineer (NE) is responsible for the design, implementation and overall performance, security and availability of the entire LAN/WAN/MAN.


The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks.


Key Responsibilities:

  • Provide desktop/laptop/thin client support both desk-side and remotely.
  • Install, patch, and troubleshoot Windows 7/10.
  • Troubleshoot issues with Microsoft 2019 and Office 365 products.
  • Configure and troubleshoot Windows networking (TCP/IP).
  • Escalate issues to next-level support or management as appropriate.
  • Troubleshoot issues with Microsoft Edge and Google Chrome.
  • Provide support using remote tools.
  • Install and troubleshoot a variety of in-house developed and third-party software.
  • Troubleshoot desktop and network printer issues.
  • Support Google Workspace products.
  • Support Apple devices (iPad, iPhone).
  • Understand and support Microsoft Active Directory (client-side).
  • Implement hard drive encryption, preferably using Bitlocker and McAfee.
  • Modify system registry as needed.


Qualifications:

Required Experience:

  • 4 years of experience in PC support (desktop/laptop/thin client).
  • 4 years of experience with Windows 7/10 installation, patching, and troubleshooting.
  • 4 years of experience troubleshooting Microsoft 2019.
  • 4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.
  • 4 years of experience escalating issues to next-level support/management.
  • 4 years of experience troubleshooting Microsoft Edge and Google Chrome.
  • 4 years of experience providing support with remote tools.
  • 4 years of experience installing and troubleshooting a variety of software.
  • Experience in support of Microsoft Office 365 products.
  • Experience in Apple device support (iPad, iPhone).
  • Thorough understanding of Microsoft Active Directory (client-side).
  • Experience with hard drive encryption, preferably Bitlocker and McAfee.


Desired Experience:

  • Ability to troubleshoot desktop and network printer issues.
  • Experience with Google Workspace products.
  • Ability to modify the system registry.


Education:

Preferred: 4-year degree or equivalent technical study.


Certifications:

Industry certifications (A+, Network+, MCP, etc)