End User Support Engineer

1 month ago

Coppell, United States CentersquareDC Full time

Summary:

Procurement of laptops, keyboards/mice, monitors, printers and accessories as needed for new hires and existing Centersquare employees.

Prepare new laptop computers for newly hired employees. Includes laptop setup, asset management and setup of all necessary accounts required for new employees.

Provisioning and troubleshooting phone issues with our cloud-based phone system.

End-user support including Windows desktop/laptops, Mac Computers, Mobile devices (phones, Pads, etc.)

OnCall Support for our VIPs and Overnight employees. Rotates every three weeks for a total of 17 times per year.

Support local and network printers and other peripherals, VPN account administration and connectivity, VOIP control panel (moves/adds/changes) and desktop phone support.

Manage Microsoft Office 365, OneDrive for Business, mapped network drives, mobile email support with Microsoft Office 365, and OTS/COTS software installation and troubleshooting support.

Manage all IT hardware inventory at local sites, including maintaining ITAM system (ServiceNow) to 100% accuracy to account for all IT fixed assets.

Other office IT duties as requested.


Requirements:

Excellent organization skills and the ability to manage several concurrent tasks.

Minimum 5 years General IT experience on both Windows and Mac computers. Must have installation, management and troubleshooting experience with Microsoft Office, Office 365 and other common desktop applications.

Basic security understanding and working experience with dual factor/multi factor authentication (2FA/MFA) solutions.

Ability to execute detailed procedures in accordance with Centersquare’s strict cybersecurity requirements.

Basic ITIL problem management understanding and support ticket systems understanding.

Basic office networking (switching and connectivity).

Windows Active Directory (AD) administration experience is a plus.

Microsoft Intune / Endpoint Manager experience preferred.

Associates degree or equivalent combination of education and experience.

Support of multiple languages and keyboards a plus.


Centersquare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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