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Business Project Manager

2 months ago

Lake Forest, United States US Tech Solutions Full time

Top 3-5 skills, experience

1 PM - Engage and manage the people, process, and technology that will accomplish the sprint's objectives

2 PM - Develop and manage timeline of user stories, forecast time and budget spend, resource allocation

3. BA - Meet with APS stakeholders, understand the stakeholder needs and document their needs in JIRA, flow diagrams, or other requirements gathering repository (user stories)

4. BA - Identify and design innovative solutions per the business strategy and stakeholder needs

5. BA - Communicate the requirements and designs to APS Ops. development team

6. BA - Highly skilled in relational database, ER diagrams, SQL


Purpose Statement:

The US Patient Services team is an industry leading organization, providing unparalleled patient support that results in improved brand loyalty and patient satisfaction. The EOT Business Analyst / Project Manager reports to Manager, APS Operations to help support the growth and development of our internal program operational tools, which include:

• Escalation Tool: Internal tool to manage field escalations

• iSuggest: Digital suggestion box to manage program improvements and field suggestions

• SharePoint: Internal team sites to manage team communications and documentation

• SMaRT: Program application to manage changes in workforce such as on board and off boarding resources


Major Responsibilities:

• Liaison between APS Stakeholders and the Development, and Testing Team

• Develop and publish communication plan for the sprint

• Develop, publish, and educate the stakeholders on deployment plan

• Create and communicate status updates to appropriate stakeholders

• Meet with APS stakeholders, understand the stakeholder needs and document their needs in JIRA or other requirements gathering repository (user stories)

• Document and manage backlog of user stories – JIRA or another repository

• Liaison between APS Ops. development team and stakeholders

• Identify and design innovative solutions per the business strategy and stakeholder needs

• Communicate the requirements and designs to APS Ops. development team

• Partner with and assist the APS Ops. development team during the development and unit testing phases

• Develop, manage, and help execute functional and integration testing

• Develop and maintain training and user documentation

• Assist with communications to the stakeholders

• Create, document, execute, and communicate results of user acceptance testing

• Create SOP, work instructions, and detailed process flow diagrams of the solutions


Qualifications:

• 3+ years working in the same functional area on 3 or more concurrent projects

• Experience managing 2 or more projects concurrently and the projects are in different phases

• Able to document the output of the interactions in both written and flow diagrams

• Ability to think through the logical unit of work and conduct a complete impact analysis

• Able to develop good working relationships between all parties

• Highly skilled in relational database

o Develop ER diagrams

o Design and execute SQL

• Working knowledge of JIRA, VISIO

• Experience with Agile type projects and methodology

• Communication Skill: able to take disparate information and present it in a complete, accurate, and concise manner

• Additional Skill Set, not required

o Experience with Microsoft Power Platform: Power App, Automate, and Power BI

o Experience with .NET

o Smartsheet development

o Power BI development


About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.


US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.