Current jobs related to Help Desk Engineer - Boston - Focus Technology Solutions Inc

  • Help Desk Analyst

    2 weeks ago

    Boston, United States TalentBurst Full time

    Help Desk Analyst Boston, MA/ Hybrid Long term contract Hours: 37.5 hours/week For the call center team, the Help Desk Analyst is responsible for the timely and professional execution of all tasks associated with providing excellent customer support relative to IT services, application, products, hardware, software, access, etc. in a Support Desk...

  • Help Desk Analyst

    2 weeks ago

    Boston, United States Trillium Staffing Full time

    Trillium Professional is now seeking a Help Desk Analyst in Boston! As a member of the EHS/EHS Agency Call center team, the Help Desk Analyst is responsible for the timely and professional execution of all tasks associated with providing excellent customer support relative to IT services, application, products, hardware, software, access, etc. in a Support...

  • Help Desk Analyst

    2 months ago

    Boston, United States Boston Partners Full time

    Position: Help Desk AnalystDepartment: Information TechnologyReport to: Help Desk ManagerLocation: Boston, MA Company Summary:Boston Partners is a global investment advisor with $103 billion in AUM and a longstanding reputation for superior client service. The organization is a premier provider of value equity investment products that are firmly rooted in...

  • Help Desk Analyst

    2 months ago

    Boston, United States Boston Partners Full time

    Position: Help Desk AnalystDepartment: Information TechnologyReport to: Help Desk ManagerLocation: Boston, MA Company Summary:Boston Partners is a global investment advisor with $103 billion in AUM and a longstanding reputation for superior client service. The organization is a premier provider of value equity investment products that are firmly rooted in...

  • IT Help Desk Support Specialist

    2 months ago

    Boston, United States Capstone IT Staffing Full time

    IT Help Desk Support Specialist JOB-4332Location: Onsight M-Fri; Canton, MAEmployment Type: 4-month ContractCompensation: $28-$35/hr.+, Based on experience*Note: For this position, we are unable to provide visa sponsorship and unable to work with 3rd parties. *Capstone IT is assisting our client, a leading insurance company, in hiring a Help Desk Support...

  • Service Desk Engineer II

    1 week ago

    Boston, United States CMIT Solutions of Boston|Cambridge Full time

    Job DescriptionJob DescriptionSalary: $55k-$70k-$90kCMIT Solutions of Boston | Cambridge is the premier IT services franchise in the US. Our goal is to be the preferred IT business partner of small to medium sized businesses by offering technical leadership and services to our customers with a focus on providing innovative solutions and delivering...

  • Help Desk Analyst

    2 weeks ago

    Boston, United States Apex Systems Full time

    Job Title: Help Desk Analyst Location: Charlestown, MADuration: 3+ Month ContractPosition Description:Our ideal candidate will have excellent customer service and communication skills, both written and verbal. You’ll need to have some prior technical training and/or IT support experience. The ability to multi-task is paramount; you’ll be the first to...

  • Help Desk Administrator

    2 weeks ago

    Boston, United States Selby Jennings Full time

    About: Selby Jennings has partnered with a leading Wealth Management firm in Boston on a search for their new Help Desk Administrator. This is a full-time, direct-hire opportunity that requires 3 days onsite in Boston, with two days remote.Responsibilities: Responding to technical inquiries via email, over the phone, or in personGuiding users remotely and in...

  • Help Desk Administrator

    2 weeks ago

    Boston, United States Selby Jennings Full time

    About: Selby Jennings has partnered with a leading Wealth Management firm in Boston on a search for their new Help Desk Administrator. This is a full-time, direct-hire opportunity that requires 3 days onsite in Boston, with two days remote.Responsibilities: Responding to technical inquiries via email, over the phone, or in personGuiding users remotely and in...

  • Help Desk Analyst

    2 weeks ago

    Boston, United States Apex Systems Full time

    Job Title: Help Desk Analyst Location: Charlestown, MADuration: 3+ Month ContractPosition Description:Our ideal candidate will have excellent customer service and communication skills, both written and verbal. You’ll need to have some prior technical training and/or IT support experience. The ability to multi-task is paramount; you’ll be the first to...

  • IT Help Desk Technician

    2 months ago

    Boston, United States Usherwood Office Technology Full time

    JOB DESCRIPTION: The IT Help Desk Technician is a key member of the Usherwood team for providing support for all managed IT clients. As a Microsoft Gold Partner, the position provides end user support for diverse IT challenges from computer hardware and application issues to mobile devices. This position will be based in Boston, MA with occasional travel to...

  • Help Desk Technician

    1 week ago

    Boston, United States Apex Systems Full time

    Job Title: IT Service DeskLocation: Charlestown, MAStarting Rate: $18 - 22/hrContract: 3-month ContractResponsibilities:Act as the first point of contact for customer intake, asking all the correct questions to determine the real issue at handCreate the incidents for the incoming customer issues in ServiceNowAssist customers with pre-documented entry-level...

  • Help Desk Technician

    1 week ago

    Boston, United States Apex Systems Full time

    Job Title: IT Service DeskLocation: Charlestown, MAStarting Rate: $18 - 22/hrContract: 3-month ContractResponsibilities:Act as the first point of contact for customer intake, asking all the correct questions to determine the real issue at handCreate the incidents for the incoming customer issues in ServiceNowAssist customers with pre-documented entry-level...

  • Tier 2 Help Desk Technician

    1 month ago

    Boston, United States Addison Group Full time

    Job Location: Onsite in Boston, MAPosition Summary:We are seeking a dedicated and experienced Tier 2 Help Desk Technician to provide top-tier technical support for our New Boston office. This role involves interfacing with users, managing day-to-day IT operations, and handling routine maintenance of PCs, laptops, printers, A/V equipment, and software. The...

  • Tier 2 Help Desk Technician

    3 weeks ago

    Boston, United States Addison Group Full time

    Job Location: Onsite in Boston, MAPosition Summary:We are seeking a dedicated and experienced Tier 2 Help Desk Technician to provide top-tier technical support for our New Boston office. This role involves interfacing with users, managing day-to-day IT operations, and handling routine maintenance of PCs, laptops, printers, A/V equipment, and software. The...

  • Front Desk Lead

    3 weeks ago

    Boston, Massachusetts, United States Ophthalmic Consultants of Boston Full time

    Are you a team player, energized by superb patient care and impressed by efficient operations of a world-class health care provider? Would you like a career that will fuel your passion and offer growth opportunities? We are looking for highly motivated individuals who thrive in a fast-paced environment and have a passion for providing outstanding customer...

  • IT Systems Engineer

    3 days ago

    Boston, Massachusetts, United States CMIT Solutions of Boston|Cambridge Full time

    Job SummaryCMIT Solutions of Boston|Cambridge is seeking a skilled IT Systems Engineer to join our team. As a key member of our technical team, you will provide escalated technical support to end-users and Service Desk Level 1 resources, ensuring seamless communication and coordination of Service Desk and Network Operations Center resources.Key...

  • Desktop Support Engineer

    3 weeks ago

    Boston, United States Cannon Search Full time

    Great opportunity for a Desktop Support Engineer. You will be responsible for troubleshooting level 1-3 technical issues via deskside, phone, email and remote support. Will also assist with deployments, upgrades and migrations company wide. This role reports to the Help Desk Manager and will support 50+ users locally as well as remote users. This is a...

  • Desktop Support Engineer

    3 weeks ago

    Boston, United States Cannon Search Full time

    Great opportunity for a Desktop Support Engineer. You will be responsible for troubleshooting level 1-3 technical issues via deskside, phone, email and remote support. Will also assist with deployments, upgrades and migrations company wide. This role reports to the Help Desk Manager and will support 50+ users locally as well as remote users. This is a...

  • Systems Engineer

    6 days ago

    Boston, United States CMIT Solutions of Boston|Cambridge Full time

    Job DescriptionJob DescriptionSalary: $60k-$80k-$110kCMIT Solutions of Cambridge is the premier IT services franchise in the US. Our goal is to be the preferred IT business partner of small to medium sized businesses by offering technical leadership and services to our customers with a focus on providing innovative solutions and delivering exceptional...

Help Desk Engineer

2 months ago

Boston, United States Focus Technology Solutions Inc Full time
Job DescriptionJob Description

We're looking to expand our Help Desk team with a dynamic, self starter to serve as the first point of contact for technical issues with our customers.

Our Managed Services practice offers a full range of services, whether a client has an existing IT department that is looking to offload certain IT functions, or if a client needs a full-service IT department to manage it all, we've got them covered. Inquire today about this exciting opportunity to take your career to the next level

Some responsibilities include but not limited to:

  • Serves as a first point of contact for all technical support issues
  • Provides technical support to resolve network issues, configuring operating systems, as well as remote desktop connections to provide immediate support to customer end users
  • Diagnoses and troubleshoots software and hardware problems; helps customers install applications and programs
  • Monitors ticketing system and ensures tickets are addressed in a timely fashion
  • Performs preventative maintenance for customers including server updates, checking backups, anti-virus, and application maintenance
  • Delivers a high level of customer service responding to customers quickly and comprehensively
  • Assumes flexibility with rotating schedules providing on-call support nights, weekends and holidays, as assigned
  • Collaborates with teammates to further develop self-knowledge of technology while also supporting teammates to meet or exceed customer solutions
  • Tracks requests and solutions, delivering metrics, establishing trends and outliers, delivering standard reports for management review periodically
  • All other duties, as assigned

Skills:

  • Level 1 & 2 help desk experience required
  • Knowledge and proficiency with Microsoft Office products (Word, Excel, PowerPoint), networks and systems such as HP and Dell
  • Knowledge in implementation and troubleshooting network devices
  • Configures and troubleshoots VPNs for end user access
  • Technical knowledge of storage, virtualization, and compute across multiple vendors
  • Demonstrated positive and professional interpersonal skills, as well as strong written and verbal communications skills
  • Exceptional customer relations skills to engage and service customers effectively based on the company's values
  • Strong organizational, multi-tasking, detail-oriented and time management skills
  • Works independently and collaboratively to resolve problems and manage demands on time and deliverables
  • Strong documentation skills
  • Positive teamwork skills
  • Maintains a high level of confidentiality, professionalism and a courteous demeanor

Experience and Education:

  • 3+ years of experience working in network administration or a Help Desk role with a Managed Services Provider
  • Experience with Microsoft Office 365
  • Industry technical certifications a plus (CompTIA A+, Network+, Security+, etc.)
  • High School Diploma or college courses/certificates in related field (business, computer science, information technology)