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System Engineer
3 months ago
***W2 Only. Hybrid in either Westlake TX or Salt Lake City UT***
Team
The main responsibility of the team is to lead initiatives which improve the operational stability and availability of the applications that customer facing associates used to do their job. The team’s goal is to deliver agreed levels of service to users and customers and to deliver the best associate experience possible
The Expertise and Skills We’re Looking For
• Knowledge of ITIL practices
• Knowledge of DevOps and Site Reliability Engineering (SRE) practices and principles.
• Experience leading technology environment stability and availability.
• Proven experience working with IVR, VoIP and Call Center technologies (on-prem or cloud)
• Experience with Agile software development methodologies, delivery projects, and implementation.
• Knowledge of basic networking (ping, traceroute, DNS)
• Experience with search and analytics engines (Splunk, ELK…)
• EKS - experience in managing Kubernetes cluster administration and expected to have good experience troubleshooting Kubernetes
• Experience with Linux/UNIX and Windows operating systems
• Experience with workflow design, data analysis, and requirements identification/specification
• Experience with cloud-based technologies including SaaS solutions in the cloud and AWS
• Experience with CI/CD pipelines and associated technologies
• Experience with Powershell and Python scripting
• Experience with programming languages including Java.
• Production support experience with financial systems
• Demonstrated creative and abstract thinking
• Strong communication (written and verbal) and interpersonal skills
• Positive relationship management and facilitation skills
• Strong analytical and/or project management skills required
• Ability to provide 24x7 support for the production environments
• Provide support coverage for 1:30pm EST – 9:30pm EST
• Strong problem solving and troubleshooting skills
• Understanding of financial services industry a plus
Nice to Have Skills/Experience
• Genesys call center software
General Comments
Key Requirements
• Experience with Interactive Voice Response (IVR), VoIP, and call center technology
• Powershell and Python scripting
• AWS or Azure
• Kubernetes
• W2 only
Job ID: 385593
Skills, experience, and other compensable factors will be taken into account when determining pay rate. The pay range provided in this posting is a reflection of a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k), with match, and sick time if required by law in the worked-in state/locality.