Quality Manager

3 weeks ago


Addison, United States TGG Full time

Day to day duties:

Engage directly with customers to address concerns related to part

deviations, particularly with high-value components

Handle customer communications regarding issues such as cosmetic

blemishes, ensuring they understand that such imperfections do not

impact performance

Negotiate solutions with customers, including offering discounts or

other compensations, to maintain customer satisfaction and trust

Confidently discuss technical details, including gearing terminology

and industry-specific language, with customers to ensure clear

communication and understanding

Build and maintain strong customer relationships by providing

reassurance and demonstrating expertise in handling product-related

issues


Heavy customer facing and auditing duties.


**Must have gearing manufacturing knowledge**


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