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Quality Assurance Supervisor

2 months ago


Addison, Illinois, United States TGG Accounting Full time
Job Overview

Salary: $100,000 - $105,000

Reporting Structure: Reports to the Director of Operations

Supervisory Responsibilities: Oversees Quality Control Technicians, Metallurgical Lab Technicians, Quality Control Clerks, and Inspection Personnel

Educational Requirements: A Bachelor's Degree in Mechanical or Manufacturing Engineering is preferred, along with strong analytical capabilities.

Experience Requirements: A minimum of 7 years of relevant experience in the field is essential.

Position Summary: Responsible for the development, implementation, and management of quality control systems that adhere to ISO9001 and AS9100 standards, aimed at enhancing customer satisfaction and driving company growth. This role includes supervising a team of quality inspectors.

Key Attributes: The ideal candidate will possess excellent interpersonal, verbal, and written communication skills, with a strong ability to manage confidential information. Must demonstrate strong analytical, numerical, and reasoning skills, and be results-oriented while balancing various business considerations. Proficiency in organizational and computer skills, particularly in Microsoft Office Suite, is required.

Main Responsibilities:

  • Ensure exceptional internal and external customer service.
  • Investigate and resolve quality-related issues and complaints.
  • Supervise inspection and testing activities to maintain high productivity and technical integrity.
  • Provide technical and statistical guidance to teams.
  • Develop, document, and uphold quality control standards and objectives.
  • Align quality objectives with production processes in collaboration with other management.
  • Create and implement inspection criteria and procedures.
  • Communicate quality control philosophies to key personnel.
  • Oversee inspection activities throughout the production cycle.
  • Utilize total quality management tools for analytical and reporting processes.
  • Engage with vendors to ensure the quality of all purchased components.
  • Actively participate in internal Continuous Improvement initiatives.
  • Design and implement quality control training programs.