Training Development Specialist III

2 weeks ago

White Marsh Station, United States nTech Workforce Full time

Terms of Employment

  • W2 Contract, 12 Months
  • The office is located in White Marsh, MD. Remote capability TBD.


Overview


Our client is seeking a Lead IT Change Management Specialist to collaborate with Organizational Change Management Leads and other business stakeholders. The goal is to ensure effective strategies are in place to help employees transition smoothly from the current state to the desired future state, in line with project objectives. The Specialist will be responsible for developing and delivering tactical deliverables that support stakeholder engagement, communication, training, and other organizational change management activities as assigned. They will also work closely with key team members from Creative Arts, Media, and Strategic Communications.

The Lead IT Change Management Specialist will ensure that all organizational stakeholders are fully informed, educated, and trained on relevant services, processes, policies, technologies, and data needs. They will have significant input on training strategies that impact employees, users, and stakeholders. The Specialist will be responsible for creating training materials, tracking compliance with curriculum requirements, and driving strategy, technology, and process improvements to enhance organizational capability through training and knowledge sharing.


Responsibilities

Manage the training and performance support needs analysis, design, build, and delivery efforts across the IT organization. Coordinate training SMEs and support the content creation for project training.

  • Partner with SMEs, Business Clients, and application vendors to build new training content and/or update existing materials.
  • Design, plan, and implement policies, procedures and management metrics to control and monitor training performance and effectiveness.
  • Evaluate the effectiveness of training and performance support materials. Continuously improve training and performance support materials as needed.
  • Provide customized training in accordance with the project needs.
  • Communicate and interact effectively with team members; develop credibility and trusted mutually respected relationships with customers, project managers, and team members.
  • Interact and interface with customers, vendors, service providers, and other third parties as applicable in relation to the activities and dependencies of the role.
  • Provide advice on training content and delivery (e.g. for course reviews/proposals).
  • Have an interactive training delivery style incorporating adult learning techniques.
  • Demonstrate specialist knowledge in assigned curricula areas.
  • Contribute to service quality and value-add initiatives as required.


Required Skills & Experience

5+ years of experience in training and performance strategy definition and implementation.

  • Experience building strong visual presentations.
  • Strong knowledge of training and performance support design and development.
  • Business writing skills
  • Well-versed in Stakeholder management.
  • Ability to administer capability and skills assessments.
  • Proficient in Microsoft Office (Excel, PowerPoint, Word).
  • Demonstrated experience in Captivate, Adobe suite, video scribe, PonToon, or similar training build programs.
  • Strong written, verbal and visual communication skills.
  • Ability to analyze and synthesize quantitative and qualitative information.

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