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Sales Operations Manager

2 months ago

Frisco, United States CMG Financial Full time

As a Sales Operations Manager, you will play a pivotal role in overseeing and optimizing all aspects of mortgage originations supporting a high producing Branch Manager. You will be responsible for managing inbound applications, reviewing and structuring loan options, managing efficient processes, and fostering a culture of excellence and teamwork. This role requires strong leadership skills, deep knowledge of mortgage programs, and the ability to drive continuous improvement.

Responsibilities:

  1. Loan Origination/Structure: Assist clients by cultivating relationships with borrowers, assessing their financial needs, and guiding them through the loan application and approval process.
  2. Process Optimization: Continuously evaluate and improve mortgage operations processes to enhance efficiency, accuracy, and customer experience.
  3. Quality Control: Implement quality control measures to maintain the highest standards of loan quality and accuracy throughout the mortgage origination and servicing process.
  4. Vendor Management: Engage with third-party service providers, including appraisal management companies, title companies, and mortgage insurance providers for loan related solutions.
  5. Performance Monitoring: Establish key performance indicators (KPIs) and metrics to track operational performance and productivity, and take corrective actions as needed to meet targets.
  6. Risk Management: Identify, assess, and mitigate operational risks related to mortgage lending activities, including fraud, compliance violations, and operational errors.
  7. Communication and Collaboration: Foster open communication and collaboration with other departments, such as sales, underwriting, and servicing, to ensure alignment of goals and objectives.
  8. Compliance Management: Ensure compliance with all relevant regulations, policies, and procedures governing mortgage lending, including but not limited to TRID, RESPA, and HMDA.


Qualifications:

  • Bachelor's degree in Business Administration, Finance, or related field preferred but not required based on experience.
  • NMLS state license required - TX
  • Minimum of 3 years of experience in mortgage operations, with at least 2 years in a supervisory or managerial role.
  • In-depth knowledge of mortgage lending regulations, underwriting guidelines, and industry best practices.
  • Strong leadership skills with the ability to motivate and inspire a team towards common goals.
  • Excellent analytical, problem-solving, and decision-making abilities.
  • Exceptional communication and interpersonal skills, with the ability to interact effectively with internal and external relationships.
  • Proficiency in mortgage origination systems and other relevant software applications.

Benefits:

  • Competitive salary and performance-based bonuses.
  • Comprehensive health, dental, and vision insurance plans.
  • 401k savings plan with employer matching.
  • Paid time off and holidays.
  • Professional development and training opportunities.
  • Employee assistance program.
  • Flexible work schedule options.

Join our team and be part of a dynamic organization committed to excellence in mortgage lending operations


Why CMG Home Loans?? Here are several compelling reasons:

  1. Culture of Excellence: CMG Home Loans fosters a culture of excellence, where employees are encouraged to strive for personal and professional growth. The company values teamwork, innovation, and integrity, creating an environment where employees can thrive.
  2. Career Development Opportunities: CMG Home Loans is committed to investing in the development of its employees. Whether you're just starting your career in the mortgage industry or looking to advance to the next level, CMG offers training programs, mentorship opportunities, and career advancement paths to help you reach your goals.
  3. Innovative Technology: CMG Home Loans leverages cutting-edge technology to streamline the mortgage process and enhance the customer experience. As an employee, you'll have access to state-of-the-art tools and platforms designed to improve efficiency and productivity.
  4. Comprehensive Benefits Package: CMG Home Loans offers a competitive benefits package, including health, dental, and vision insurance, retirement savings plans with employer matching, paid time off, and employee assistance programs. You'll also have access to professional development and training opportunities to support your overall well-being.
  5. Commitment to Community: CMG Home Loans is actively involved in giving back to the community through its CMG Foundation. As an employee, you'll have the opportunity to participate in charitable initiatives and volunteer events that make a positive impact on housing, education, and community development.
  6. Recognition and Awards: CMG Home Loans has been recognized as a top employer in the mortgage industry and has received accolades for its commitment to innovation, diversity, and customer satisfaction. Joining CMG means being part of an award-winning team that's dedicated to excellence.
  7. Work-Life Balance: CMG Home Loans understands the importance of work-life balance and offers flexible work arrangements to accommodate employees' needs. Whether you prefer remote work options or flexible scheduling, CMG strives to create a supportive work environment where you can succeed professionally while maintaining a healthy balance in your personal life.

Overall, working at CMG Home Loans provides an opportunity to be part of a dynamic and growing organization that values its employees, fosters a culture of excellence, and makes a positive impact in the community.

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