Information Technology Support Technician

1 week ago

San Francisco Bay Area, United States CDW Full time

CDW is seeking an onsite IT Support Specialist for a 6 month contract in San Francisco


This will be a hands-on position responsible for supporting employees’ IT needs. This position would provide general technical support including all computers, software, A/V equipment, and peripherals. The ideal candidate should have experience supporting predominantly Mac OSX and also Windows users. Support would be handled both face-to-face as well as with our remote staff members.

What you'd do

  • Enhance relationships with senior internal/external partners who are not familiar with IT subjects
  • Respond to escalated hardware, software, and network service requests and provide the highest level of IT support for these requests
  • Ensure the proper installation, maintenance, troubleshooting, repair, and support of laptops, desktops, network equipment, A/V equipment & various peripherals
  • Ensure consistent documentation of IT policies, procedures, and user-facing technical instructions
  • Manage SaaS access requests, and administer internal applications including productivity tools & cyber security
  • Proactively identify common ticket trends and metrics to implement improvements such as improving the Tier-0 auto-ticketing system
  • Assesses unusual circumstances and use sophisticated analytical and problem-solving techniques to identify root cause
  • Work on IT projects from research, initiation, to implementation with minimal supervision

Who you are

  • 1-2 years IT experience in a customer-facing work environment
  • Experience administering Okta (or another SSO platform), JAMF, and G Suite and other SaaS tools in an enterprise environment
  • Experience troubleshooting predominantly Mac and Windows systems
  • Understanding of networking concepts (WiFi, LAN, WAN, DHCP, DNS, etc)
  • Possess excellent analytical, troubleshooting, and problem-solving skills
  • A people person who likes solving issues
  • Able to juggle multiple conversations with internal employees
  • Solutions-oriented
  • You are self-motivated and proactive with the ability to work independently

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