Information Technology Support Technician

2 months ago

San Mateo, United States BridgeView Full time

Bridgeview is currently seeking a IT Support Technician for one of our clients on a contract-to-hire basis. If you love building and supporting technology solutions that make businesses successful, then read on for more details.


TITLE: Junior Systems Administrator

LOCATION: San Mateo (on site)

OVERVIEW

Serve as Point of contact for all IT tickets submitted via service desk and walk-up requests/problems. Troubleshoot desktop and software problems with line manager and/or Senior team member. Build new hire, upgrade and replacement machines utilizing IT Tools, and order IT kit and leasing with suppliers.


HOW YOU WILL MAKE AN IMPACT

  • Serve as first line support globally by actively triaging tickets, collecting information regarding the ticket and attempting initial troubleshooting steps, under guidance of line manager and/or Senior team member's guidance where required
  • Assists in the installation, implementation, and upgrades of internal systems and software.
  • Maintain all IT end-user equipment, hardware, software, and supplies.
  • Troubleshoots, maintains, and monitors internal hardware, software, printers.
  • Provide support to remote workers and vendors.
  • Excellent communication skills, both written and verbal with the ability to communicate at all levels and the ability to carry out tasks independently in non-standardized (ever-changing) work situations
  • Documenting resolution steps within IT tickets, and where applicable updating IT's documentation: This includes supporting all hardware and software requests and problems raised
  • Ordering and raising PR as and when needed.
  • ITIL best practices


EXPERIENCE REQUIRED

  • Support of both PC and Mac hardware
  • Windows 10 and MacOS
  • AD administration
  • Microsoft 365
  • Basic networking and server knowledge
  • Experience building desktop PCs from scratch


BENEFITS

• Medical: Provided by Anthem BCBS

• Dental: Provided by Guardian PPO

• Vision: Provided by VSP/Guardian PPO

• 401K with 4% match that is 100% vested from start

• Voluntary Benefits: Accident Insurance, Accidental Death & Dismemberment (AD&D), Short-Term Disability, Life Insurance, Critical Illness

• Employee Perks, Personal Discounts: Full access to the Calm app, great discounts through thousands of vendors (Home Depot, AT&T, Target, etc.)

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