Sales Supervisor

3 weeks ago

Cherry Hill, United States Lacoste Full time

A sales supervisor is responsible for ensuring a high level of customer satisfaction through excellent sales performance. Leading by example, the sale supervisor plays an important role in driving the store’s business effecting company values and service standards.---


Essential Job Responsibilities:


- Provide a professional and excellent level of customer service with existing and new customers.


- Generate sales by identifying appropriate business targets. Build new customer base to maximize sales. Retain existing customers by providing by developing trust and strong client relationships.


- Demonstrate clientele skills through customer outreach and ward-robing skills.


- Lead, direct and motivate the sales team in order to achieve the overall corporate sales objectives.


- Delegate functions and tasks to team associates.


- Implement the sales strategy plan.


- Execute floor leadership—own the sales floor with the Store Manager; greet all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries.


- Coach and train retail sales staff on best sales practices.


- Identify current and future trends that appeal to the consumer.


- Ensure that the fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor

- Ensure merchandise is clean and ready to be displayed.


- Develop product knowledge by completing e-learning modules and training with the SM or ASM in order to communicate it to the customer.


- Adhere to loss prevention and inventory control and compliance procedures.


- Ensure promotions are accurate and merchandised to company standards.


- Monitor local competitors.


- Handle customer questions, complaints, and issues.


- Support and reinforce positive employee relations through leading and developing a quality store team, and communicate and partner with the Store/Assistant Manager on coaching and conflict resolution.


- Perform all other duties as assigned and required.


- Hold store keys and regularly participate in store opening and closing functions.



Core competencies and traits:


Sales and Goal Oriented – Must have the ability to maintain level of sales performance as determined by Company goals. Customer Service Oriented – Must be skilled in working with clients and building ongoing relationships that will result in increased sales. Cooperation - Works well with other people. Takes time to help customers and co-workers when required. Adaptability/Resilience – Able to perform a wide variety of tasks, often changing assignments on short notice. Must be able to overcome obstacles and deal with customers in a fast-paced, high-volume, and competitive environment.


Requirements/Qualifications:


- A minimum of 2 years sales experience in retail.

- Strong selling skills with an emphasis on client development.

- Excellent communication skills required.

- Entrepreneurial mindset with the ability to react to business trends and identify areas of opportunity.

- Good leadership and motivational skills as to effectively lead a team.

- Sporting Spirit - must possess a competitive edge and drive to meet goals.

- Innovative thinker that will drive our brand forward.


Core Values and Traits:


Play to Win:

· Have the ability to take responsibility for results.

· Be responsive and able to address questions and issues every day.

· Be able to recognize the contributions of others.

· Able to recognize success as well as failure and being able to learn both individually and collectively from past experiences, retaining best practices.

Play by Daring:

· Willing to take risks and create new ways of working together.

· Being capable of changing conventional ways and doing what makes sense even when faced with challenges.

· The ability to take the road less traveled and going beyond current trends to achieve results.

· Have the ability to excite our customers with innovation.

Play as one Team:

· Able to share opinions and information to work together differently.

· Building trust and cooperation among associates to make important decisions.

· Learning to execute solutions and face difficult problems together.

· Cultivate strength and cooperative spirit.

· Share achievements within and between teams throughout the organization.

Play with Elegance:

· Being considerate of other people’s point of view.

· Recognizing that diversity in terms of opinions and approaches is an opportunity to explore new creative ways of thinking.

· The ability to have open and direct communication that fosters people development.

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