Technology Coordinator

1 week ago

Aliso Viejo, United States Marsh McLennan Agency Full time

Description:


TECHNOLOGY COORDINATOR

Department: Employee Health & Benefits


Reports To: Director of technology solutions


Summary

The Employee Health & Benefits Technology Coordinator will play a crucial role in supporting the West Regions Employee Health & Benefits Technology Team. This position involves various day-to-day tasks, including plan builds/renewals in benefit administration platforms, collaborating with carriers and service teams on carrier connection implementations and discrepancies, and serving as a client-facing resource for our service teams.


Essential Duties & Responsibilities:

  • Assist the technology team in evaluating and vetting systems to find the best fit for clients, such as HRIS, Payroll, and Online Benefit Administration platforms
  • Review and maintain platforms to ensure configurations comply with client requirements
  • Conduct calls with current service partners to address concerns or resolve issues
  • Provide project oversight for benefit administration system implementations and ongoing updates
  • Ensure EDI feeds are implemented and actively transmitting data to carriers and vendors
  • Collaborate with carriers, service partners, and internal teams to resolve electronic data integration issues
  • Track service partner features and functionality for comparison and vendor usage quarterly to be used as a Division resource.
  • Assist with drafting, managing and overseeing the RFP selection process for new service partners.
  • Stay abreast of industry trends and new market entrants in the evolving HCM/HRIS market landscape
  • Educate clients on monitoring and resolving data discrepancies and inaccuracies within the benefits administration system or carrier database
  • Work with Division associates to provide training and guidance on applicable systems.
  • Act as a Division resource for questions related to systems.
  • Various system configuration, troubleshooting, and testing


Education and/or Experience

Successful candidate will be a service-oriented individual with high personal standards and a hands-on work style. This position requires an individual who is comfortable working at a varying pace, managing multiple tasks and deadlines simultaneously, adjusting priorities often, and managing frequent interruptions. Some experience in a benefit administration platform in an HR or benefit administration role is required.

  • This position interacts with and provides service to a large group of internal associates / offices and has high levels of contact with external vendors. The Technology Coordinator must be positive and approachable, and work effectively with diverse personalities
  • Successful work history to include 3+ years of experience in health and welfare products / market and specifically in the field of technology
  • Professional history must show increasing levels responsibility directly related to the performance of the above duties
  • Strong familiarity with the Employee Health & Benefits marketplace to include unique business industry needs, educational and professional development associations, carriers, and other broker agencies. Strong knowledge of and experience with alternative funding and plan designs
  • Current technical knowledge and understanding of Employee Benefit federal and state legislation
  • Knowledgeable of HRIS systems and benefits administration systems is a must
  • Proficiency with personal computers and Microsoft Office applications (i.e., Word, Excel and PowerPoint) with the ability to operate standard office equipment is required.
  • Ability to make independent decisions and use good judgment in addressing and servicing client and team needs
  • Strong communication skills, with the ability to explain technical matters in non-technical terms and present information clearly and concisely in written and verbal formats
  • Strong organizational skills and ability to establish priorities
  • Demonstrate ability to resolve problems and present results neatly, with clarity and precision in oral and written form
  • Ability to develop, plan, and implement short- and long-range goals
  • Valid driver's license and reliable transportation


Work Environment & Physical Demands

  • Ability to use computer keyboard and sit in a stationary position for extended periods.
  • Work is performed in a typical interior/office work environment.
  • Hybrid work environment, with occasional office attendance required
  • Extended work hours (10 – 12 hrs/day) required on occasion due to attendance and participation at networking and industry functions.



The applicable hourly rate range for this role is $28.84 to $57.72 The hourly rate offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis.

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