Customer Relationship Management Administrator
4 days ago
Our client, a non-profit organization, is seeking a contract CRM Administrator through the end of the year. The role is hybrid, working Tuesday-Thursday in their New York office.
Responsibilities
- Upload donations from offline sources and online platforms into HubSpot
- Ensure all donations are properly tagged at the time of transaction
- Work with the Finance department to provide financial reconciliation of the database on a monthly basis
- Monitor, maintain, and improve the health of CRM records
- Manage direct donor communications for general questions surrounding the organization, campaigns, donations, etc.
- Process donor service requests, refunds, disputes
- Provide reports of donor and donation data, as requested from other departments
- Serve as the first point of contact for all HubSpot questions and CRM data recording
Requirements
- Experience working in HubSpot Sales, Ops, and Marketing Hubs, including creating workflows and other automation
- Understanding of revenue operations and CRM best practices
- Customer service experience
- Strong written communication skills
- Strong qualitative and analytical skills
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