Technical Solutions Specialist

3 days ago

Frisco, United States Staffing Technologies Full time

The Technical Solution Specialist plays a pivotal role in driving business growth by building strong client relationships, identifying industry challenges, and proposing tailored consulting and IT solutions. This position requires a results-driven professional with expertise in ERP/SaaS sales, consulting, and the manufacturing industry. As a trusted advisor, you will collaborate with internal teams and partners to deliver innovative solutions that address client pain points while achieving sales targets. This hybrid role offers the opportunity to work in a dynamic environment with both domestic and international travel.


Role and Responsibilities

  • Gather market intelligence and identify common industry issues and potential client needs to develop effective sales strategies.
  • Build and maintain strong relationships with client management and operational teams in Sales & Marketing, Procurement, Manufacturing Execution, Production Control, and IT.
  • Create, update, and share account plans for potential clients as directed by your supervisor.
  • Report weekly sales activities and pipeline updates to your supervisor.
  • Identify potential clients, cultivate a robust sales pipeline, and drive revenue growth.
  • Collaborate with internal consulting and system implementation teams as well as ERP/SaaS partners to deliver insights into customer requirements.
  • Propose tailored consulting and IT solutions to address client issues, leveraging industry expertise and close communication with stakeholders.
  • Serve as a liaison between implementation teams and clients, ensuring seamless communication and prompt query resolution.
  • Develop and continuously improve standardized sales processes and materials for maximum efficiency and effectiveness.


Key Responsibilities

  • Engage with potential clients to understand their challenges and propose suitable solutions.
  • Provide product expertise and deliver tailored demonstrations that address client pain points.
  • Coordinate with consulting and implementation teams to ensure successful project delivery from both the client's and the company's perspectives.
  • Create proposals, secure internal approvals, and negotiate agreement conditions with clients.
  • Offer technical guidance and support to clients during the pre-sales and post-sales phases.
  • Support delivery teams in clarifying requirements and coordinating resources from partner companies.
  • Document sales meetings, client discussions, and internal knowledge materials as requested by your supervisor.


Qualifications and Requirements

  • Education: Bachelor's degree in Computer Science, Engineering, or a related field.
  • Experience:
  • Proven experience as an IT strategy consultant or Pre-Sales Representative, focusing on ERP/SaaS solution sales.
  • 3-5 years of experience in consulting firms.
  • 5-10 years of expertise in the manufacturing industry, including business strategy, operations, and industry-specific IT solutions.
  • Hands-on experience in system development planning and implementation (from scratch, ERP, or SaaS).
  • Skills:
  • Logical thinking and strong organizational/documentation skills.
  • Exceptional presentation and negotiation skills.
  • Proficiency in CRM/SCM software or cloud services.
  • Strong connections with SaaS implementation partners for project consignment.
  • Demonstrated ability to analyze client IT infrastructure, align needs with industry best practices, and develop actionable IT roadmaps.

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