Technical Support Specialist
3 weeks ago
**Job Summary**
We are seeking a highly skilled Technical Support Specialist to join our team at TeamLogic IT in Frisco, TX. As an IT MSP Technician II, you will be responsible for ensuring system operation and functionality, providing support to end-users, and performing hands-on fixes when necessary.
The estimated salary for this position is $60,000 - $80,000 per year, depending on experience.
About the Job
This role involves working with various network infrastructure devices, provisioning and setting up systems for new hires, prioritizing incidents and service requests according to defined processes, and using remote tools and diagnostic utilities to resolve support requests.
You will also be responsible for installing and configuring hardware and software components, ensuring company safety and security standards are met, and establishing good relationships with all departments and colleagues.
Requirements
- College diploma or university degree in Computer Science or 3 years equivalent work experience
- Office 365 administration experience
- Experience with desktop and server operating systems, including Windows and Mac OS
- Active Directory knowledge is a plus
- Kaseya RMM and Autotask PSA Experience is a plus
Benefits
- Health insurance
- Paid time off
- Profit sharing
Company Overview
TeamLogic IT is a fast-paced and dynamic environment that fosters team collaboration among hundreds of technicians across North America. If you have a background in IT and a determined mindset to overcome any obstacle, you will enjoy being part of our team.
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