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Information Technology Support Technician
2 months ago
Job Description:
Our client is seeking an IT Support or Datacenter Technician for a 3 month contract on W2. This role is onsite to Eagan, MN 55123.
Should comfortable working 4 ten-hour days or 3 days on and 3 days off, and if so which shift would you be able to work (1st , 2nd or 3rd).
Years of Experience needed:
- 1 year of experience in computer science, Management Information Systems, business management or a related field.
- Level of Education: H.S Diploma
Top Must have Skills:
- Dependable/reliable
- Strong communication skills
- Strong interest in technology
Resource's typical working day:
- They will be part of a team that does work in the data center.
- They could be installing or removing servers, replacing parts on servers, or monitoring the Queue.
- Perform hardware installations (rack / stack) and cable installations (routing, terminating, structured cabling), including troubleshooting and testing.
- Also, perform hardware decommissions and cable removal.
- Coordinate DCS IT asset redundant power requirements with appropriate facilities staff to ensure proper load balance and fail-over capacity to avoid cascading failures.
- Prepare and coordinate incoming/outgoing shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received and processed.
- Perform remote hands support (e.g., power cycles, physical environment, and cabling inspections, swap out failed components, hardware upgrades, testing of copper and fiber cables, handling storage media, and enter troubleshooting commands).
- Grant site access to vendors and/or escort 3rd parties requiring Data Center access for approved activities and ensure their compliance with site standards.
- Carry out daily housekeeping checks of the data halls, and record findings.
- Support Service Management and related processes (e.g., Service Request, Incident, Change) by creating, updating, approving, and closing associated assigned tickets.
- Ensure that Method Statements and Risk Assessments are always prepared and used for all tasks undertaken -- completing safe working practices.
- Ensure that Method Statements and Risk Assessments are prepared and used for all tasks undertaken -- always completing safe working practices.
