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HVAC Service Supervisor

2 months ago

Fort Collins, United States Brightpath Associates LLC Full time

Job Tittle - HVAC Service Supervisor

Job Location -Fort Collins, CO

Client Summary -

We are providing technical HVAC services for the commercial real estate market since 1968. By providing operational and financial strategies to our customers, we are able to positively impact bottom-line operating costs and reduce overall carbon footprint.


Relocation Assistance Provided


Profile Summary -

  • Standard work days are M-F, with occasional on-call after hours
  • This position is expected to work in excess of 40 hours per week during periods of high demand periods
  • Provides technical support and job site leadership to ensure a competent, highly qualified workforce; redeems customer commitments in a professional, high-quality, and timely manner while maximizing gross profit margins
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
  • Effectively manages and controls equipment, material, tool utilization, and costs while assuring proper staffing and efficient field operations
  • Audits required documents before the start of work to ensure all pertinent information is included; assures personnel doing the work are well informed of the scope of work
  • Provides current input and actively participates in regular review meetings on work progress, customer relations, field relations, internal administration, and other matters affecting service operations
  • Expedites and achieves schedules through the dispatcher; returns unused materials to suppliers for credit; closes all completed jobs and expedites release for billing
  • Provides sales personnel with leads and alerts sales personnel about competitive sales efforts
  • Ensures customer concerns are responded to quickly and efficiently while building and maintaining customer confidence and satisfaction
  • Able to influence and drive customer satisfaction; possesses the proper judgment to escalate procedures when an emergency arises so that customers' needs are met
  • Effectively communicates relevant information to customers regarding their systems, regardless of the customer's level of technical knowledge
  • Reports customer relations activity affecting customer satisfaction; fosters positive long-term relationships
  • Trains all levels of service technicians, apprentices, and interns; mentors service representatives on how to solve problems independently
  • In coordination with Service Manager, develops and implements programs to improve the skills of individual technicians and the work group as a whole; provides training assistance and support during evening training classes at our company.
  • Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building positive team morale; puts success of team above own interests
  • Tactfully approaches others; reacts well under pressure; treats others with respect and consideration regardless of their status or position
  • Ensures staff have read and are familiar with all safety procedures and manuals; provides ongoing training regarding on-the-job safety
  • Effectively audits the performance of staff and recommends appropriate personnel actions, including but not limited to hiring, termination, promotion, demotion, and compensation
  • Keeps technical knowledge up to date as to equipment and concepts; gains familiarity with new products and techniques as they are introduced
  • Belongs to and takes advantage of technical organizations to improve technical knowledge
  • Able to access rooftop units and work at heights and in some cases tight or enclosed spaces


Ideal Candidate -

  • Minimum 7 years of commercial service technician field experience
  • Must possess a valid driver's license and currently maintain a safe driving record as required by the company's insurance provider
  • EPA Certified


Benefits -

  • Medical
  • Dental
  • 401K - Matched
  • Paid Time Off
  • Paid Holidays
  • Company Provided Vehicle
  • Gym and Fitness Reimbursement
  • Taxi Vouchers
  • And MORE


Thanks

Steve Hopper