IT Service Desk Analyst
1 month ago
IT Service Desk Analyst
Responsibilities:
- Provides in person support at the Tech Bar and will be the face of IT Service Desk for the Palo Alto HQ offices.
- Manages the onboarding of all New Hires, laptops and shipments/coordination, and is the host of IT Orientation.
- Supports Tier 1 and 2 service requests and incidents
- Provide Service Desk support that includes: initial problem determination, clear and concise documentation, diagnostics and information capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups.
- Serves as the single point of contact to end users for information technology-related issues, problems and requests
- Assist the Technical Program teams with reporting, analysis, or training and testing tasks
- Contribute current technical information and best practices to the knowledge base
Qualifications:
- Previous experience in a Service Desk environment supporting computer software and hardware.
- Proficient in Google Workspace/MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows and Mac OS
- Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment.
- Excellent customer service skills and strong telephone skills
- Strong written and verbal skills as well as problem solving skills
- Undergrad Degree preferred but not required.
Compensation: $20.00 - $30.00 per hour
ID#: 24-00138
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