IT Service Desk Analyst

1 month ago


Palo Alto, United States Cypress HCM Full time

IT Service Desk Analyst


Responsibilities:

  • Provides in person support at the Tech Bar and will be the face of IT Service Desk for the Palo Alto HQ offices.
  • Manages the onboarding of all New Hires, laptops and shipments/coordination, and is the host of IT Orientation.
  • Supports Tier 1 and 2 service requests and incidents
  • Provide Service Desk support that includes: initial problem determination, clear and concise documentation, diagnostics and information capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups.
  • Serves as the single point of contact to end users for information technology-related issues, problems and requests
  • Assist the Technical Program teams with reporting, analysis, or training and testing tasks
  • Contribute current technical information and best practices to the knowledge base


Qualifications:

  • Previous experience in a Service Desk environment supporting computer software and hardware.
  • Proficient in Google Workspace/MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows and Mac OS
  • Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment.
  • Excellent customer service skills and strong telephone skills
  • Strong written and verbal skills as well as problem solving skills
  • Undergrad Degree preferred but not required.


Compensation: $20.00 - $30.00 per hour

ID#: 24-00138



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