Bilingual IT Support Specialist

2 weeks ago

Coral Springs, United States EasyLinx Full time

Location: Coral Springs, FL

Employment Type: On-site, Full-time (12:30PM – 9PM)

Experience Level: Mid-level

About Us: EasyLinx is a leading provider of Casino and Route Management Solutions. We pride ourselves on delivering exceptional customer service and technical support to ensure our clients get the most out of our products.

Job Description: We are seeking a dedicated and skilled IT Support Specialist to join our team. The ideal candidate will have extensive hardware knowledge, strong networking skills, and a proactive approach to troubleshooting and technical support. This role is essential in maintaining and optimizing our IT infrastructure.

Job Responsibilities: As an IT Support Specialist, your responsibilities will include providing customer technical support, configuring and assembling equipment, ensuring seamless operation of all hardware and network systems.

Requirements:

  • Deep understanding of various hardware devices (PCs, Notebooks, Tablets, Raspberry Pi, Printers, etc.).
  • Essential skills in computer formatting, cloning, Access Point configuration, and diverse printer installations.
  • Understanding of Ethernet network principles.
  • Experience with structured cabling (CAT5e, CAT6, etc.).
  • Knowledge of switches, routers, and other network devices.
  • Ability to configure and manage switches and routers.
  • Proficient in troubleshooting Ethernet networks, including connectivity and performance issues.
  • Knowledge of network protocols such as TCP/IP, ARP, DHCP, DNS, VPN, and others.
  • Experience with network monitoring and analysis tools.
  • Understanding of network security practices, including firewalls and VPNs.
  • Ability to implement and monitor security measures to protect data integrity and confidentiality.
  • Experience with Windows operating systems, especially in a network context. Knowledge of Linux is a plus.
  • Ability to manage and configure network servers, including DNS and DHCP servers.
  • Ability to diagnose and resolve technical issues efficiently and effectively.
  • Experience providing technical support via phone, email, and chat.
  • Skill in documenting problems and solutions in ticketing systems.
  • Excellent verbal and written communication skills in Portuguese and English.
  • Ability to explain technical concepts clearly and accessibly to users with varying levels of knowledge.
  • Ability to analyze complex problems and develop practical and effective solutions.
  • Attention to detail and critical thinking ability.
  • Ability to work collaboratively in a team environment.
  • Flexibility and adaptability to handle diverse and constantly changing situations and priorities.
  • Ability to manage multiple tasks and priorities simultaneously.
  • Capability to work under pressure and meet deadlines.

Professional Experience:

  • Minimum of 2-3 years of experience in hardware technical support or a similar position.
  • Previous experience in corporate environments or large network infrastructures is an advantage.

Join our team as an IT Specialist and play a crucial role in enhancing and supporting our advanced IT systems

EasyLinx is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.


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