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Network Operations Center Technician
2 months ago
Position Title: Network Operations Center (NOC) Technician @ The City of Ft Worth
Description:
Monitors overall operation of City Network Operations Center including the City’s IT
infrastructure. Makes skilled assessments and performs technical analysis of problems
and outages as they occur across the Enterprise to evaluate/isolate root cause. Performs
Tier 2 problem resolution as required. Documents and escalates Tier 3 critical alerts to
the appropriate tech support groups. Smart hands: break/fix, rack/stack/decommissioning
Experience and qualifications:
- 3-5 years of experience working in similar role Information Technology and Windows Operating knowledge with troubleshooting and analytical skills. Specifically, Windows OS and Windows Office Suite.
- Proficient understanding of enterprise computer hardware/software and information systems.
- Intermediate understanding of both networking and network monitoring concepts including TCP/IP, Subnetting, Routing, DHCP and DNS.
- Network, Application and Server monitoring tools such as SolarWinds Orion.
- Customer service.
- Excellent analytical and troubleshooting skills.
- Strong interpersonal skills, verbal and written.
- Organizing and assigning priorities for work to be accomplished.
- Understanding and reading documented procedures and ability to improvise with good judgement when procedures are not clearly defined.
- Preferred Qualifications:Microsoft Certified Professional (MCP)
- CCNA
- CompTIA A+
- CompTIA Network+
- SolarWinds Orion Platform with Network Performance Monitor (NPM)
Interviews will be virtual and scheduled via Webex or teams
Starting Location: Onsite at City Hall
