Customer Support Specialist
24 hours ago
About Us
Dealer Owned Warranty Company LLC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry, offering a full suite of obligor and administrator services, top-of-the-line products, technology, and training. We understand the importance of leveraging process and technology in the F&I industry to drive revenue and ensure success. Our goal is to provide visibility, transparency, and the tools needed for our partners to build their wealth and achieve their goals. DOWC prides itself on taking care of its employees (We were voted one of the “Best Places to Work” two years in a row), and we also offer award-winning products. All of our positions are fully on-site in Parsippany, NJ.
Overview
We are seeking a dedicated and motivated Customer Support Specialist to join our dynamic team. This role is essential in providing exceptional customer service and support to our clients and partners. The ideal candidate will possess strong communication skills, a keen attention to detail, and the ability to work effectively in a fast-paced environment. This person will be solution-oriented and eager to learn a complex business.
Duties
- Provide outstanding customer support via phone, email, and chat.
- Assist clients with inquiries regarding products and services, ensuring a high level of satisfaction.
- Maintain accurate records through data entry and computerized systems.
- Communicate effectively with team members and clients to resolve issues promptly.
- Demonstrate excellent phone etiquette while handling client interactions.
- Collaborate with sales and other departments to streamline client services and improve overall efficiency.
- Resolve support tickets and assign them to the corresponding departments
- Maintain a queue of ongoing support tasks and resolve all customer issues in a high-priority manner
- Proactively communicate with leadership to escalate any issues for immediate resolution
- Participate in training sessions to enhance product knowledge and service skills.
Qualifications
- Minimum of 2+ years as a customer support professional in a corporate office environment
- Insurance or automotive industry highly preferred
- Strong sales acumen with the ability to identify client needs and recommend appropriate solutions.
- Excellent communication skills, both verbal and written.
- Proficiency in data entry and familiarity with MS office software applications.
- Ability to work independently as well as part of a team in a collaborative environment.
- Strong organizational skills with an emphasis on attention to detail.
- Superior sense of urgency and ability to complete tasks in a timely manner
- Strong customer-first attitude and relationship building skills
Join us as a Support Specialist where you can make a significant impact by providing exceptional service that fosters lasting relationships with our clients.
Come join our growing team here in Parsippany As NJ's Best Places to Work Honoree for two years in a row, we offer:
- Competitive compensation
- Medical, Dental, Vision, 401k matching, Life Insurance, medical expense card
- PTO and Sick Time
- Corporate events, team and culture building activities, employee awards and recognition, company trips and more
DOWC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance.
-
Citrix Application Support Specialist
6 months ago
Parsippany, United States Syntricate Technologies Full timeJob Title: Citrix Application Support Specialist Location: Parsippany, NJ (Hybrid)- Local Only Job Type: Full-Time Only (NO C2C) Specific Responsibilities: Provides primary technical ownership of the firm's software applications Understand concepts of layered infrastructure security (firewalls, DMZ, IDS, virus protection, network segmentation &...
-
Customer Service
4 weeks ago
Parsippany, United States Automatic Data Processing Full timeADP is hiring a Technical Support Analyst II. in this position you will provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all ADP supported applicati Customer Service, Technical Support, Client Service, Client Support, Technology, Technical
-
Corporate Executive Support Specialist
1 week ago
Parsippany, New Jersey, United States Teva Pharmaceuticals Full timeJob SummaryWe are seeking an experienced Corporate Executive Support Specialist to provide high-level administrative support to our Global IT Team, specifically three Vice Presidents. The ideal candidate will have a minimum of 10 years' experience in executive administration and excellent organizational skills.This is a hybrid position based in Parsippany,...
-
Family Law Advocate and Support Specialist
4 weeks ago
Parsippany, New Jersey, United States Gpac Full timeJoin a leading law firm specializing in family law in the Cincinnati Metro Area. The Family Law Advocate and Support Specialist will work closely with an attorney to support clients in line with our core values and vision.Company Overview: Our law firm is a supportive environment that values professional growth and a people-first culture.Role Summary: The...
-
Immigration Law Support Specialist
1 month ago
Parsippany, New Jersey, United States The Rockridge Group Full timeJob OverviewWe are seeking a highly organized and proactive Legal Administrative Assistant to support a heavy volume of work for an Immigration Law Partner and a Corporate Compliance Partner at our mid-sized law firm.Key ResponsibilitiesClient Communication: Act as a primary point of contact between clients and the Immigration Law Partner, ensuring prompt...
-
Employment Support Specialist
2 weeks ago
Parsippany, New Jersey, United States TeleSearch Staffing Solutions Full timeJob OverviewAt TeleSearch Staffing Solutions, we are seeking a highly skilled Employment Counselor to provide exceptional client service support to our participants in accordance with WFNJ rules and regulations. The successful candidate will be responsible for conducting client intake, determining work readiness through assessments and evaluations, and...
-
Administrative Support Specialist
1 month ago
Parsippany, New Jersey, United States JobsRUs Full timeJob DescriptionJobsRUs.com is seeking a skilled Administrative Assistant II to provide complex administrative and clerical support in a fast-paced office environment.Key Responsibilities:Plan and coordinate meeting arrangements, including travel and lodging.Manage calendars and details for events and meetings for managers and/or departments.Arrange for...
-
Diagnostic Sales Specialist
1 month ago
Parsippany, New Jersey, United States IQVIA Full timeIQVIA is seeking a skilled Diagnostic Sales Specialist to partner with DiaSorin, a global leader in laboratory diagnostics. The successful candidate will promote the use of DiaSorin's LIAISON MeMed BV test in hospital settings, particularly in emergency medicine and infectious disease departments.The ideal candidate will have a strong background in sales,...
-
Marketing Specialist
2 weeks ago
Parsippany, United States DOWC Full timeAbout UsDealer Owned Warranty Company LLC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry, offering a full suite of obligor and administrator services, top-of-the-line products, technology, and training. We understand the importance of leveraging process and technology in the F&I industry to drive revenue...
-
Customer Service Associate
2 weeks ago
Parsippany, New Jersey, United States Elite Partners LLC Full timeWe are seeking a Customer Service Associate to join our ecommerce team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers. Your primary focus will be on resolving customer inquiries and complaints in a timely and professional manner.Key Responsibilities:Handle customer inquiries and...
-
Customer Care Representative
4 weeks ago
Parsippany, United States Humanscale Full timeThe Customer Care Representative (CCR) acts as the primary interface between Humanscale and our internal and external customers. The CCR will be responsible for providing timely and accurate support in servicing Humanscale product on tasks including Customer Care, Representative, Internet, Customer Service, Internal, Manufacturing, Retail
-
Inventory and Procurement Specialist
4 weeks ago
Parsippany, United States Comrise Full timeJob Title: Inventory and Procurement SpecialistLocation: Parsippany, NJ (Onsite)Pay Range: $30-32 hourlyPosition Overview:Company, a leading roofing manufacturer, is seeking a detail-oriented and organized Temporary Inventory and Procurement Specialist. This individual will manage and optimize purchase orders across several business units, ensuring smooth...
-
Asset Protection Specialist
2 months ago
Parsippany, United States Home Depot Full timeHome Depot - JobID: DB655F3163E545F4800A5712441B9173 [Loss Prevention / Security] As an Asset Protection Specialist at Home Depot, you'll: Prevent financial loss caused by theft and fraud; Support safety and environmental program compliance in your assigned store/multiple stores; Identify incidents of theft and fraud, review CCTV and exception reports,...
-
Risk Specialist
4 weeks ago
Parsippany, United States PBF Energy Full timeRisk Specialist PBF Energy Inc. (NYSE:PBF) is one of the largest independent refiners in North America, operating through its subsidiaries, oil refineries and related facilities. We are seeking a talented Risk Specialist to join our team as a pivotal member that would play a key role here at PBF Energy. This role would be located onsite at our Company...
-
Senior Commercial Loan Servicing Specialist
4 weeks ago
Parsippany, United States EverBank Full timeSenior Commercial Loan Servicing Specialist The Senior Commercial Loan Servicing Specialist works to support an array of banking commercial products. Under limited supervision, this job works on projects and prospects associated with commercial operations by supporting data input processes, quality control, client statement preparations and error...
-
Consumer Loan Sales Specialist
3 weeks ago
PARSIPPANY, United States OneMain Financial Full timeAt OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career. In the Role Deliver results related to...
-
Merchandising Specialist
1 month ago
Parsippany, New Jersey, United States Acosta Full timeMerchandiser Specialist Job DescriptionAre you a detail-oriented and organized individual with excellent communication skills? Do you have a passion for retail and a desire to work with a variety of products? We are seeking a Merchandiser Specialist to join our team!Key Responsibilities:Locate and stock merchandise in the backroom of stores to ensure...
-
Hospital Clinical Specialist
6 days ago
Parsippany, New Jersey, United States IQVIA Full timeIQVIA is recruiting a team of Hospital Clinical Specialists – Diagnostic in partnership with our client DiaSorin, a global leader in the laboratory diagnostic market. DiaSorin specializes in immunodiagnostics and molecular diagnostics segments. The primary goal of the Hospital Clinical Specialist – Diagnostic is to promote the use of DiaSorin's LIAISON...
-
AML/Partner Banking Program Specialist
4 weeks ago
Parsippany, United States Madison-Davis, LLC Full timeA large retail bank located in Hanover, NJ looking to bring on board a “AML/Partner Banking Program Specialist” to join their team. The role is on a hybrid schedule, in office 3 days a week.Responsibilities:Perform initial and ongoing due diligence on partner banking customers in accordance with AML/CIP policy, including collection and review of all...
-
AML/Partner Banking Program Specialist
4 weeks ago
parsippany, United States Madison-Davis, LLC Full timeA large retail bank located in Hanover, NJ looking to bring on board a “AML/Partner Banking Program Specialist” to join their team. The role is on a hybrid schedule, in office 3 days a week.Responsibilities:Perform initial and ongoing due diligence on partner banking customers in accordance with AML/CIP policy, including collection and review of all...