Customer Solutions Manager

4 weeks ago

Rochester, United States Pandion Optimization Alliance Full time

A group purchasing organization (GPO) like Pandion leverages billions in buying power to give members access to cost savings and spend management solutions that improve their bottom line.


PRIMARY OBJECTIVES:

Assist the Customer Solutions team with member and/or vendor inquiries. Assist Business Development team with onboarding new members. Assist in increasing volume for existing and newly rostered members.


KEY RESPONSIBILITIES:

Responsible for completing various documents for Customer Solutions Team. Responsible for communicating with vendors and members regarding data inquiries. Prepares data for presentations for quarterly business reviews. Assists with new account rostering and supporting the Business Development Team through lead generations.


RESPONSIBILITIES:

·      Respond to day-to-day member/vendor issues.

   Responds to member, vendor requests. If vendor issue is related to contracts, then pass on request to

Sourcing Department.

·      Assists with the implementation/on-boarding of new members.

·      Produces QBR materials and ensures opportunities for “A” accounts are available for presentation. Completes task in Salesforce and emails information to VP Operations.

·      Responsible for Price Activations, PMDFs, GPO Designations, Exhibit D’s, DEAs, HINs, and tracking information in Salesforce.

o  Responsible for Premier onboarding process and following the price activation process.

o  Responsible for all requests for Exhibit D’s/DEAs/HINs per set procedures.

o  Responsible for price activations (1-offs; New Member Adds; and Multiple contracts) per set procedures.

·      Responsible for responses to vendor requests for additional information.

o  Responsible for vendor requests for PMDF, GPO Designation letter, account number per set procedures.

o  Responsible for vendor requests for Exhibit D’s, DEA’s, and HINs per set procedures.

·      Assist with secondary back-ups for Salesforce update, maintenance of list, reports, and groups (PA delete and load).

·      Assist with sending requests to distributors to link newly rostered accounts and added locations.

·      Responsible for new account rostering.

·      Responsible for assisting in the identification of new revenue opportunities identified through data analysis.

  Feed revenue opportunities identified through A/P analysis or Salesforce data to Sourcing, Operations, and

Marketing for verification and potential monthly target market campaigns.

·      Assist with supporting Business Development Team through lead generation and roster verification for drip campaigns (for prospect lists with contacts).

  Responsible for the roster check list for normalizing data and using the roster check tool.

  Responsible for manual lookups as needed.

·      Assist with supporting Business Development Team through lead generation and roster verification for drip campaigns (for prospect lists with no contacts).

 Responsible for the roster check list for normalizing data and using the roster check tool.

 Responsible for manual lookups as needed.

·      Performs other duties as assigned.


EDUCATION:

  • Bachelor’s degree or equivalent work experience.


COMPETENCIES:  


•          Technical Capacity

•          Personal Effectiveness/Credibility

•          Thoroughness

•          Attention to details

•          Collaboration skills

•          Communication proficiency

•          Flexibility

•          Initiative

•          Time Management

•          Decision Making

•          Organizational Skills

•          Professional Demeanor


SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.


WORK ENVIRONMENTS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, fax machines, smart boards, and Boxlight systems.


PHYSICIAL DEMANDS:

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, bend or stand as necessary. Must be able to use and manipulate normal office tools, converse effectively via correspondence and orally (especially the telephone), sit for prolonged periods of time and to move about the facilities.



Pandion Optimization Alliance provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Pandion Optimization Alliance complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Pandion Optimization Alliance expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Pandion Optimization Alliance’s employees to perform their job duties may result in discipline up to and including discharge.


This position description is not intended to be all inclusive. Pandion Optimization Alliance may at any time revise or change duties as it may deem appropriate or beneficial. This position description does not constitute a written or implied contract of employment.

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