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Help Desk Support Specialist

2 months ago

Columbia, United States Golden Technology Full time

Golden Technology is seeking a dedicated and skilled Tier I IT Service Desk Technician for a contract position with our client. This role is ideal for someone with a strong technical background, excellent problem-solving skills, and a passion for providing top-notch customer support. As a Tier I IT Service Desk Technician, you will be the first line of support for internal and subcontractor employees, ensuring timely resolution of IT issues and efficient management of IT assets.


Responsibilities:

  • Answer IT support phone calls from internal Call Center employees and subcontractors.
  • Utilize ServiceNow to document phone calls, respond to tickets, and track IT assets such as laptops and monitors.
  • Perform laptop hardware repairs and imaging.
  • Assist office and remote workers with logging into their laptops.
  • Manage equipment shipping and handling.


Top Skills Required:

  • Ability to obtain a security clearance.
  • Bachelor’s degree is required.
  • Minimum of 2 years of technical support experience in a Microsoft Windows environment.
  • Extensive knowledge of Microsoft Windows desktop operating systems.
  • Proficiency in Microsoft Excel, Outlook, Word, and Active Directory.
  • Technical school training and/or college coursework is required; Bachelor’s Degree or technical certification is preferred.
  • Experience with VMware or equivalent virtualization technologies.
  • Experience with Office 365.
  • Strong preference for candidates with ServiceNow experience.


About Golden Technology

Golden Technology was founded in 1997 to develop people and drive innovation. In other words, we aim to pair world-class technologists like you with amazing companies that are doing impactful work. After an initially slow start, and way too many late nights playing Final Fantasy 7, Golden Technology built a unique recruiting engine that would quickly prove itself to deliver top-tiered talent to Fortune 500 clients across the US, time and time again. Golden Technology has built a culture around family and helping the people we touch succeed in both their work and personal lives. Oh, everyone says that? Try us, you’ll see it. We’re helping people find their calling and their dream jobs; and through our Golden Community initiatives, we are actively working to improve the communities in which we work, live, and play.