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Call Center Representative

3 months ago

Annapolis Junction, United States LHH Full time

We are seeking a dedicated and customer-oriented Call Center Representative with at least 1 year of experience in a call center or customer service role. The ideal candidate will be responsible for handling incoming and outgoing customer calls, addressing inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction.


This is a contract position starting immediately and fully onsite.


Pay: $19-20hr


Key Responsibilities:

  • Customer Interaction: Handle a high volume of inbound and outbound calls in a professional manner.
  • Issue Resolution: Identify and resolve customer issues, providing accurate information and solutions.
  • Data Entry: Accurately document customer interactions and update account information in the system.
  • Product Knowledge: Maintain a deep understanding of company products, services, and policies to provide informed assistance to customers.
  • Problem Solving: Use effective problem-solving skills to address customer concerns and escalate complex issues to the appropriate department.
  • Follow-Up: Conduct follow-up calls as necessary to ensure customer issues are resolved satisfactorily.
  • Performance Metrics: Meet or exceed individual and team performance goals, including call handling time, customer satisfaction scores, and adherence to company policies.


Qualifications:

  • Experience: Minimum of 1 year of experience in a call center or customer service role.
  • Education: High school diploma or equivalent. Additional training or certification in customer service is a plus.
  • Communication Skills: Excellent verbal and written communication skills.
  • Technical Skills: Proficient in using call center software, CRM systems, and Microsoft Office Suite.
  • Customer Focus: Strong customer service orientation with the ability to handle challenging situations with patience and professionalism.
  • Adaptability: Ability to adapt to changes in products, services, and policies, and learn new systems quickly.
  • Team Player: Collaborative mindset with the ability to work effectively in a team-oriented environment.
  • Multitasking: Strong organizational and multitasking skills with the ability to manage multiple priorities.