Current jobs related to Call Center Representative - Annapolis - Clearway Pain Solutions

  • Call Center Representative

    3 months ago

    Annapolis, United States Vision Innovation Partners Support Center Full time

    Overview: The primary function of the REMOTE Call Center Representative is to effectively handle all inbound support calls for Vision Innovation Partners affiliated Ophthalmology offices by providing excellence in customer service. Position is fully REMOTE. Applicants must reside in one of the following states to be considered and eligible for hire: PA, MD,...

  • Call Center Representative

    3 months ago

    Annapolis, United States Systems Integration Inc Full time

    Systems Integration, Inc. is hiring Tier 1 Call Center Representatives to begin work in Annapolis Junction, MD. Must be available to work between 4:30am to 9:30pm EST (7) days per week, 365 days per year. Shift schedules are 4:30am to 1pm and 1pm to 9:30pm including weekends and holidays. Call Center Representatives will be able to confer with customers by...

  • Customer Service Representative

    2 weeks ago

    Annapolis, Maryland, United States Vision Innovation Partners Support Center Full time

    {"title": "Customer Service Representative", "description": "Job SummaryAt Vision Innovation Partners Support Center, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Call Center, you will be responsible for providing exceptional customer service to our patients, answering their...

  • Customer Service Representative

    1 month ago

    Annapolis, Maryland, United States Chesapeake Specialty Care Full time

    Remote Call Center Representative OpportunityAnnapolis ENT, a division of Chesapeake Specialty Care, is seeking a skilled Call Center Representative to work from home. As a Call Center Agent, you will schedule appointments and triage patient questions, utilizing strong critical thinking and problem-solving skills.Key Responsibilities:Schedule appointments,...

  • Customer Service Representative

    1 month ago

    Annapolis, Maryland, United States Clearway Pain Solutions Full time

    Job Title: Call Center RepresentativeClearway Pain Solutions is seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service to patients and healthcare professionals via phone, email, and online chat.Key Responsibilities:Respond...

  • Customer Service Representative

    2 weeks ago

    Annapolis, Maryland, United States Vision Innovation Partners Support Center Full time

    Overview:The Vision Innovation Partners Support Center is seeking a skilled Customer Service Representative to provide exceptional support to patients and staff. As a key member of our team, you will be responsible for handling inbound calls, scheduling appointments, and completing administrative tasks with a high level of quality...

  • Customer Service Representative

    4 weeks ago

    Annapolis, Maryland, United States Systems Integration Inc Full time

    Job Title: Call Center RepresentativeSystems Integration, Inc. is seeking highly skilled and customer-focused individuals to join our team as Call Center Representatives. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients through various communication channels.Key Responsibilities:Confer...

  • Patient Relations Representative

    1 week ago

    Annapolis, Maryland, United States Gastro Health Full time

    Gastro Health is seeking a dedicated Patient Relations Representative to provide exceptional patient care and support.About the Role:As a Patient Relations Representative, you will be responsible for answering incoming calls, scheduling appointments, and verifying patient health plan benefits. You will also assist patients with questions and concerns...

  • Fertility Center Representative

    2 weeks ago

    Annapolis, Maryland, United States US Fertility, LLC Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Services Representative to join our team at Shady Grove Fertility. As a key member of our patient care team, you will be responsible for delivering exceptional patient experiences and ensuring seamless communication between patients, providers, and staff.Key Responsibilities:Obtain, record,...

  • Automotive Sales Representative

    1 week ago

    Annapolis, Maryland, United States Fitzgerald Auto Malls Full time

    Job DescriptionAutomotive Sales Representative Job SummaryFitzgerald Auto Mall is seeking a highly motivated and results-driven Automotive Sales Representative to join our team. As a Sales Representative, you will be responsible for meeting and exceeding sales targets, providing exceptional customer service, and maintaining a positive and professional...

  • Customer Service Representative

    2 weeks ago

    Annapolis, Maryland, United States Pearl Interactive Network Full time

    Customer Service Representative Job DescriptionPearl Interactive Network is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for handling inquiries from members, providers, physicians, and internal and external clients related to pharmacy benefits.Key...

  • Customer Service Representative- Annapolis Oncology Center

    1 month ago

    Annapolis, United States Luminis Health Full time

    Communicates with patients, medical staff, hospital staff and visitors in a professional manner providing excellent customer service as reflected in AAMC's policies and practices. Essential Job Duties:Reasonable accommodations may be made to enable i Customer Service Representative, Customer Service, Oncology, Representative, Retail, Healthcare

  • Patient Service Representative

    2 weeks ago

    Annapolis, Maryland, United States Patient First Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Service Representative to join our team at Patient First. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.Key ResponsibilitiesAssist patients with registration and...

  • Patient Relations Representative

    2 months ago

    Annapolis, United States Gastro Health Full time

    Gastro Health is seeking a Full-Time Patient Relations Representative to join our team!Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.This role offers: A great work/life balance No weekends or evenings - Monday thru Friday Paid holidays and paid time...

  • Medical Sales Representative

    1 week ago

    Annapolis, Maryland, United States ECA Recruiters Full time

    Medical Device Sales OpportunityAre you a sales professional looking for a new challenge in the medical industry?We are seeking a skilled sales representative to join our team at ECA Recruiters. As a Medical Device Sales Representative, you will be responsible for calling on gynecologists in the Northern DC and Maryland territory to promote our innovative...

  • Patient Relations Representative

    4 weeks ago

    Annapolis, United States Gastro Health Full time

    Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours. This role offers: A great work/life balance No weekends or evenings – Monday thru Friday Paid holidays and paid...

  • Donor Center Technician

    2 weeks ago

    Annapolis, Maryland, United States Luminis Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Donor Center Technician to join our team at Luminis Health. As a Donor Center Technician, you will be responsible for performing duties related to taking blood donations and conducting donor physicals.Key ResponsibilitiesEspouses the principles of Lean Thinking and creates a work environment that...

  • Hospice Liaison Nurse

    1 week ago

    Annapolis, Maryland, United States Greater Baltimore Medical Center (GBMC) Full time

    We are seeking a skilled and compassionate Liaison Nurse to join our team at the Greater Baltimore Medical Center (GBMC). The successful candidate will be responsible for generating and facilitating patient admissions from hospital-based referral sources, promoting growth of admissions, and performing or coordinating clinical assessments of possible...

  • Sales Development Representative

    2 weeks ago

    Annapolis, Maryland, United States PARTNERS Staffing Full time

    {"h1": "Sales Development Representative", "p": "We are seeking a highly motivated Sales Development Representative to join our team at PARTNERS Staffing. As a Sales Development Representative, you will be responsible for generating high-quality B2B sales leads and prospects through telephone calls and email campaigns. Key Responsibilities: * Inbound and...

  • Data Center Technician

    1 week ago

    Annapolis, Maryland, United States Oracle Full time

    Job Summary:Oracle is seeking a highly skilled Data Center Technician to join our team. As a Data Center Technician, you will be responsible for installing, configuring, and maintaining enterprise servers and cabling infrastructure in our data centers.Key Responsibilities:Install and configure enterprise servers and cabling infrastructurePerform hardware...

Call Center Representative

3 months ago

Annapolis, United States Clearway Pain Solutions Full time

Under the direction of call center management,provides customer service via telephone to patients in need of care. Answers phones with a professional greeting and addresses the patients' needs, both professionally and efficiently. The CCR acts as primary conduit for the transmission of information between all company locations and callers. Responsible for obtaining patient demographics, insurance information, and medical histories. Duties include a high degree of patient, physician and pharmacist interaction; utilization of patient information; coordination of insurance documentation; creation of patient medical records; reading medical records for verification; and maintenance of practice schedules.

Essential Duties and Responsibilities:

  • Performs job in accordance with Company mission, vision and goal.
  • Exercises confidentiality in all areas, abiding by HIPAA rules and regulations.
  • Provides professional and courteous customer/patient care, displaying knowledge of the treatment approach; displayed through professional phone etiquette.
  • Accurately collects all required new patient information, including complete and accurate insurance data and verifies eligibility in real-time.
  • Accurately provides patients with geographical directions to Company locations.
  • Schedules patient appointments for applicable medical services.
  • Triages a high volume of incoming telephone calls.
  • Checks messages, as directed, and relays responses from the provider to the patient.
  • Accurately describes, in detail, the reason for the patient call in the task.
  • Expedites service in situations requiring urgent attention, as determined by management.
  • Efficiently utilizes available resources to accurately and efficiently process necessary flows.
  • Ensures first call resolution for all applicable calls. Escalates/routes appropriate calls/tasks to proper recipient(s) for resolution.
  • Maintains high level of product and service knowledge.
  • Maintains minimum quality standards, as determined by the Company.
  • Conducts outbound calls, as needed.
  • Communicates electronically with patients/customers via online portal or other Company communication methods.
  • Assists with various administrative duties.
  • Participate in and complete all required trainings and in-services.
  • Other duties as assigned.
Minimum Qualifications:
  • High School Diploma, or equivalent
  • One (1) year of related experience and/or training.
  • Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
  • Must have excellent written and oral communication skills.
  • Must be able to work individually as well as within a team.
  • Must be able to multi-task and prioritize.
  • Must demonstrate extreme attention to detail.
  • Must possess strong organization skills.
  • Must be able to perform calculations, problem solve and use reasoning.
  • Must have knowledge of medical practices and medical terminology.
  • Must be able to meet predefined production and quality standards.
  • Must be able to effectively manage and direct others.
  • All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.
Preferred Qualifications:
  • One (1) year of prior experience working with an Electronic Medical Record (EMR).
  • One (1) year of call center experience in a medical practice.

Driving/Travel:

The employee must have reliable transportation. While the primary workplace may be closest to the employee's home, work assignments could be in any of the Company's locations.