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Customer Service

2 months ago

Houston, United States NuSmile Full time

We are looking for a talented customer service representative that thrives on providing a great experience to our customers and has an eye for detail. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making/receiving dozens of calls per day, selling direct, generating interest, qualifying prospects and closing sales. Learn and understand NuSmile products, including pricing, packaging, shipping and all other aspects of NuSmile products needed to effectively provide excellent customer service to NuSmile customers.


Responsibilities

  • Provide excellent customer service
  • Enter orders quickly and accurately
  • Understand customer needs and requirements
  • Research accounts, identify key players and generate interest
  • Utilize CRM Software to identify potential prospects and log information
  • Develop accounts by checking customer's buying history; suggesting related and new items; explaining technical features.


Requirements

  • Inside sales experience
  • Customer Service Experience
  • Strong listening and presentation skills
  • Excellent verbal and written communications skills
  • Experience working with Salesforce.com or similar CRM
  • Ability to multi-task, prioritize, and manage time effectively
  • Strong phone presence and experience dialing dozens of calls per day


Compensation

  • Base Salary + Bonus