Current jobs related to Customer Service Representative - Provo - After.com

  • Customer Service Representative

    2 weeks ago

    Provo, Utah, United States Henrie Agency Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Henrie Agency - Symmetry Financial Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their inquiries, and resolving any...

  • Customer Service Representative

    4 weeks ago

    Provo, Utah, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys.Key Responsibilities:Assist customers with U-Haul products...

  • Customer Service Representative

    2 weeks ago

    Provo, Utah, United States Bank of Utah Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Bank of Utah. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesProvide personalized service to...

  • Customer Service Representative

    2 weeks ago

    Provo, Utah, United States Security Finance Full time

    Customer Service Representative OpportunityAt Security Finance, we are committed to providing exceptional customer service and support to our clients. We are seeking a highly motivated and bilingual Customer Service Representative to join our team.Responsibilities:Provide top-notch customer service to clients via phone and in-person interactions.Market and...

  • Customer Service Representative

    2 weeks ago

    Provo, Utah, United States Security Finance Full time

    Join Security Finance as a Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their concerns in a timely...

  • Customer Service Representative

    1 month ago

    Provo, United States Bank of Utah Full time

    We are currently looking for a PT Customer Service Representative/Teller for our located at 3670 N. University Ave. Provo, UT. Hours are Monday - Friday 25 hours. Under the direction of the Customer Service Manager (CSM), the Customer Service Representative (CSR) is responsible for establishing a full-relationship with customers. The Customer Service...

  • Customer Service Representative

    3 weeks ago

    Provo, United States Bank of Utah Full time

    We are currently looking for a PT Customer Service Representative/Teller for our located at 3670 N. University Ave. Provo, UT. Hours are Monday - Friday 25 hours. Under the direction of the Customer Service Manager (CSM), the Customer Service Representative (CSR) is responsible for establishing a full-relationship with customers. The Customer Service...

  • Customer Service Representative

    4 weeks ago

    Provo, Utah, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Responsibilities:Assist customers with U-Haul...

  • Customer Service Representative

    4 weeks ago

    Provo, Utah, United States DocuPhase LLC Full time

    Job DescriptionWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at DocuPhase LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer support to our clients by troubleshooting technical issues, answering questions, and resolving problems in a timely and...

  • customer service representative

    3 weeks ago

    Provo, United States U-Haul Full time

    Location: 1380 N State St, Provo, Utah 84604 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...

  • Customer Service Representative

    4 weeks ago

    Provo, Utah, United States The Boyd Group Full time

    Customer Service Representative Job DescriptionGlass America is a respected leader in the auto glass industry, and we're seeking a skilled Customer Service Representative to join our team. As a key member of our shop operations team, you'll play a vital role in our overall success.What We Offer:A competitive starting wage and comprehensive benefits...

  • Customer Service Representative

    3 weeks ago

    Provo, Utah, United States Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Support registrations and renewals by connecting with...

  • Customer Service Representative

    1 month ago

    Provo, Utah, United States Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Support customer registrations and renewals through...

  • Customer Service Representative

    3 days ago

    Provo, Utah, United States The Boyd Group Full time

    Customer Service RepresentativeAt Glass America, we're looking for a skilled Customer Service Representative to join our team. As a key member of our shop operations team, you'll play a crucial role in our overall success. Your responsibilities will include professionally handling customer interactions and general inquiries, both in person and over the...

  • Customer Service Representative

    4 days ago

    Provo, Utah, United States Cascade Services, Inc. Full time

    Job DescriptionCascade Services, Inc. is seeking a skilled Customer Service Representative to provide exceptional communication with insurance companies and customers regarding vehicle repairs. The ideal candidate will be a self-motivator with a strong work ethic, excellent customer service skills, and the ability to maintain positive relationships with...

  • customer service representative

    1 month ago

    Provo, United States U-Haul Full time

    Location: 1380 N State St, Provo, Utah 84604 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    2 months ago

    Provo, United States Brivo Systems LLC Full time

    Customer Service Representative Summary As a Representative with our Customer Service team, you will engage with customers to troubleshoot basic technical issues and provide insights on Brivo's products and services. This remote role works with the second shift team: Monday - Friday, from 11:30 am - 8:00 pm EST. We welcome applications from US-based...

  • Customer Service Representative

    1 week ago

    Provo, Utah, United States Ambia Solar Full time

    Job SummaryAmbia Solar is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our customers throughout their solar installation journey.Key Responsibilities:Provide timely and effective support to customers...

  • Customer Service Representative

    3 days ago

    Provo, Utah, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing a positive and engaging experience for our customers. Your key responsibilities will include:Greeting customers and ensuring they have a great experienceTaking customer orders using our Point of Sale systemCleaning and...

  • Customer Service Representative

    3 weeks ago

    Provo, United States Serenity Healthcare, LLC Full time

    Customer Service Representative Customer Care – Fort Worth, TX – Full Time  Life can be extremely difficult to navigate, and many people suffer from depression, anxiety and other mental health challenges. At Serenity, we offer a message of hope and healing to our patients through the incredible cutting-edge technology of TMS and Ketamine. Are you...

Customer Service Representative

2 months ago

Provo, United States After.com Full time

After.com is the new home for funerals. We help families arrange and pre-plan simple cremations online in minutes with affordable, upfront pricing and absolutely no hidden costs or markups. Ever. We’re far from traditional, but we offer the same services and have the same licenses and credentials as traditional funeral homes. Our internet-first experience saves you time, money and energy for what matters—celebrating the life of your loved one.

In this role, you will be the main point of contact for individuals or families using our services. You will maintain the utmost level of care, dignity and respect as you will be dealing with someone who recently lost a loved one. This role requires incredible attention to detail, task management and meeting critical deadlines, all in a high-pressure, fast-paced environment. This role is extremely important to our customer satisfaction and extremely rewarding for the right person.

We are rapidly growing and expanding our operations into new states to allow us to help even more families during their time of need. This is a full-time, in-office position.


Qualifications
  • Strong background in Customer Service (+1 years)
  • Goal-oriented and driven to succeed
  • Task-driven and efficient, with strong background in making deadlines
  • Adaptable and teachable, with a willingness to learn and improve
  • Excellent communication and interpersonal skills
  • Ability to build trust with individuals quickly
  • Ability to speak calmly and in a professional empathetic tone at all times
  • Strong organizational and time management skills
  • Ability to de-escalate calls and help people going through grief
  • Previous experience within the funeral industry is encouraged, but not required


Essential duties and responsibilities
  • Work closely with Care Coordinator and Funeral Director to receive permits and authorizations in a timely manner
  • Answer inbound calls with questions regarding pricing or making arrangements, recommending and offering specific services to families that enhance the end of life experience
  • Finalize and fulfill final arrangements
  • Outreach to family members via phone or text to arrange services and provide updates
  • De-escalate calls and help families in grief
  • Follow internal communication procedures, guidelines and policies
  • Ensure all tasks are completed for each case in a timely manner
  • Provide the highest level of customer support and care to ensure all families needs are met
  • Ensure all necessary documents are created, sent and signed by the appropriate persons
  • Learn state laws applicable to the funeral and cremation processes
  • Typical hours are 9am to 5pm or 6pm Monday-Friday, but some occasional weekend and night shifts are required as well


This Job Is Ideal for Someone Who Is:
  • Dependable - more reliable than spontaneous
  • Caring - able to work with and support many grieving families a day
  • People-oriented - enjoys interacting with people and being on the phone
  • Adaptable/flexible - enjoys doing work that requires frequent shifts in direction
  • Detail-oriented - pays critical attention to numerous details
  • Task-driven/efficient - able to juggle many tasks and meet critical deadlines
  • High stress tolerance - thrives in a high-pressure, fast-paced environment
  • Startup experience - experience or understanding of high-growth startup company environments a plus


We are excited to welcome a new Customer Service Representative to our Care Team at After.com. If you are interested in joining us in our mission to revolutionize the funeral industry, please apply now.