Telecom Call Center CSR

2 weeks ago


Cary, United States APR Consulting Full time
Telecom Call Center CSR

  • Location: Cary, North Carolina
  • Type: Contract
  • Job #78877

Our client is a worldwide telecommunications company that offers voice, data and video services and solutions on its award-winning networks and platforms, delivering on customers' demand for mobility, reliable network connectivity, security, and control.

We are looking for a Telecom Call Center CSR to answer incoming service calls from customers to perform initial diagnosis and take actions to correct problems.

Location: Cary, NC 27513 - HYBRID
Position: Telecom Call Center CSR
Pay: $34.89/hr. on W2
Duration: 12 months or longer
Shift: Center is 24/7 so individual MUST BE ABLE TO WORK ALL SHIFTS
Hybrid: 8 days a month, usually Tuesday and Wednesday's

Targeted Years of Experience: 3-5 years

Due to the nature of work, candidate must be a US citizen - be able to obtain a Public Trust Clearance

Responsibilities:
•Answer incoming service calls from customers to perform initial diagnosis and take actions to correct problems
•Place outbound calls to internal and external customers as required to obtain immediate resolution and/or completion of tasks, providing additional guidance and education on processes as needed
•Enlist management personnel, support, or repair organizations as necessary to facilitate trouble resolution.
•Provide information to the customer regarding the current status or resolution

MUST HAVE SKILLS:
•Able to obtain a Public Trust Clearance
•Center is 24/7 so individual must be able to work all shifts
•Preferred Verizon Experience

DESIRED SKILLS:
•Strong in customer service, appropriate phone manners, ability to think and react to changing situation

EDUCATION/CERTIFICATIONS:
•At minimum a High School diploma, some college preferred

This particular client may require all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.

About APR:
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Don't miss out on this amazing opportunity If you feel your experience is the match for this position please apply today and join our team. We look forward to working with you

#SLA


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