Desktop Support Engineer with Expertise in Windows Technologies
1 week ago
We are seeking a skilled Desktop Support Engineer to join our team at Diverse Lynx LLC. As a Desktop Support Engineer, you will be responsible for providing top-notch support to our end-users, ensuring that incidents and service requests are resolved efficiently and effectively.
Key Responsibilities:- Serve as the single point of contact for end-users to receive support and maintenance for computers and network systems.
- Ensure that incidents and service requests are dealt with to the business users' satisfaction.
- Meet response time and resolution time objectives as defined in the SLA.
- Install, upgrade, support, and troubleshoot printers, computer hardware, and authorized peripheral equipment.
- Customize desktop hardware to meet user specifications and site standards.
- Diagnose and quickly resolve a wide range of Windows applications and networking problems to minimize downtime.
- Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS, and remote control tools.
- Troubleshooting network connectivity in a LAN/WAN environment.
- Perform general preventative maintenance tasks on computers, laptops, printers, and authorized peripheral equipment.
- Work with the WDS Management team to test and deploy desktop images.
- Provide and support Data Centre Activities.
- Support all Microsoft, third-party, and internally designed applications.
- Provide detailed documentation and communicate precisely with other IT teams as required.
- Educate users on new technologies and procedures to enhance their productivity.
- In-depth knowledge of Windows desktop technologies.
- Intermediate knowledge of TCP/IP, DNS, and Internetworking Technology.
- Knowledge of various operating systems (e.g., Windows, Linux, Apple).
- Good communication skills (both verbal and written).
Diverse Lynx LLC is an Equal Employment Opportunity employer. We promote and support a diverse workforce across all levels in the company.
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