![Century Sales & Management, LLC](https://media.trabajo.org/img/noimg.jpg)
Service Business Development
3 weeks ago
Responsibilities for this position include, but are not limited to:
- Establish ongoing consulting relationship with customers by being available during normal hours to answer questions, explain additional repairs needed
- Promote the sales of appropriate services, parts, and accessories by accurately identifying the customer's service needs and by thoroughly understanding the BMW products and service lines
- Establish working agreement with the customer by determining and verifying customer's service needs and recording them along with current vehicle and customer information on the repair order (phone number & email address)
- Verify customer's need for alternative transportation (Rental, Shuttle, Taxi, & Loaner vehicle)
- Coordinate with the Service Manager, Service Advisors, or other retail center personnel in order to communicate with customers and technicians regarding repair work. Determine time of completion
- Advise customer of early or late vehicle drop off and pick up procedures (i.e. Early Envelope, drop box location, or fax in reservation confirmation form)
- Follow up with customers who missed their appointments. Confirm customer appointments
PAY RANGE: $19 - $21 Per Hour + Commission
Requirements
- Previous automotive BDC, customer service, and/or phone sales experience required
- Outstanding Customer Service Skills
- Trainable in various computer systems
- Excellent verbal/written communication and organization skills
- Outgoing and patient personality with outstanding customer relations ability
- Professional personal appearance
- Must be available to work Saturdays
- Great benefits package including medical, dental and vision coverage for employee & family
- Company paid life insurance and optional additional coverage
- Voluntary short term and long term disability available
- Additional voluntary benefits including Aflac and LegalShield
- Paid time off
- Paid holidays
- 401K plan
- Employee Assistance Program
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