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Senior Business Analyst

2 months ago

Tempe, United States EPITEC Full time

Epitec


POSITION:

Business Analyst


JOB TYPE:

W2, 1 year contract


LOCATION:

Tempe, AZ


JOB SUMMARY FOR BUSINESS ANALYST:


  • We are seeking a highly driven Senior Business Analyst with an ITSM Incident Management / Problem Management background. This role will assist in identifying “The Big Rocks” or themes/trends/areas of opportunity to help improve IT production stability.
  • Pay Range:$68- $72/hour



RESPONSIBILITIES FOR BUSINESS ANALYST:


  • Data mining ServiceNow Incident and Problem data looking for areas of opportunity
  • Researching and proposing possible solutions, and writing reports to support findings
  • Responsible for answering Problem Management RFIs (Requests for Intelligence) - which are executive facing reports clearly summarizing the cause and effect of an incident
  • Articulating the mitigating steps being taken to reduce the risk of recurrence all in a clear and concise executive summary format
  • The “Big Rocks” that are identified while data mining - will help drive process/tooling enhancements and creating monthly reports on the performance of the various business units/service areas.
  • Utilize the monthly reports to identify business areas in need of improvement



REQUIRED EXPERIENCE FOR BUSINESS ANALYST:


  • 7+ years of Business Analyst experience
  • 3-5 years of Incident Management experience
  • 3-5 years of Problem Management experience
  • EXCELLENT Communication skills
  • Communicating ideas and viewpoints to executives and senior management
  • Acting as a liaison between business and IT groups.
  • Knowledge of ServiceNow reports/reporting
  • Proficiency in MS Office (Word, Excel, PowerPoint)
  • Knowledge of Microsoft Visio and Access is advantageous
  • Create ad hoc reports to demonstrate theory/risk/finding
  • Build/maintain relationships with key stakeholders
  • Identify innovative ways to increase IT Availability/Stability
  • Creating monthly metric and performance reports
  • Proven experience as a business analyst
  • Handle multiple projects in a fast-paced environment
  • Excellent problem-solving and analytical skills
  • Bachelor’s degree in business, accounting, IT or any related field
  • ITIL Certified would be a plus



Why should you choose Epitec?

We started Epitec with a single focus, “Placing People First.” Knowing every good endeavor begins with listening and understanding, we’ve set about challenging every part of the employment process. Bringing the proper connections together for the perfect fit.


How is Epitec different?

Epitec gets to know our prospective employees, using these insights to locate the perfect placement for you. We are there, every step of the way. Providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work.


What is the result?

Epitec represents the world’s top companies and works to fill their open jobs with the world’s best talent. That’s led to Epitec servicing an impressive list of Fortune 100 companies. We've also won many awards, including one of Crain’s Detroit Business “Cool Places to Work,” and 101 Best & Brightest – local, national and elite winner. And that’s just the beginning, as we work to innovate the way the world thinks about employment.