Business Analyst

2 months ago


Tempe, United States KellyMitchell Group Full time

Job Summary:

Our client is seeking a highly driven Senior Business Analyst with an ITSM Incident Management / Problem Management background to join their hybrid team This position is located in Tempe, Arizona.


Duties:

  • Research and propose possible solutions, and write reports to support findings
  • Responsible for answering Problem Management RFIs (Requests for Intelligence)
  • Articulate the mitigating steps being taken to reduce the risk of recurrence all in a clear and concise executive summary format
  • Help drive process/tooling enhancements and creating monthly reports on the performance of the various business units/service areas
  • Utilize the monthly reports to identify business areas in need of improvement
  • Create ad hoc reports to demonstrate theory, risks, and findings
  • Build and maintain relationships with key stakeholders
  • Identify innovative ways to increase IT Availability and Stability
  • Create monthly metric and performance reports
  • Communicate ideas and viewpoints to executives and senior management
  • Act as a liaison between business and IT groups


Desired Skills/Experience:

  • Bachelor’s degree in business, accounting, IT or any related field
  • 7+ years of Business Analyst experience
  • 3+ years of Incident Management experience
  • 3+ years of Problem Management experience
  • Excellent communication skills
  • Knowledge of ServiceNow reports/reporting
  • Proficiency in Microsoft Office such as Word, Excel, and PowerPoint
  • Knowledge of Microsoft Visio and Access is advantageous
  • Handle multiple projects in a fast-paced environment
  • Problem-solving and analytical skills
  • ITIL Certified would be a plus


Benefits:

  • Medical, Dental, & Vision Insurance Plans
  • 401K offered


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