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Desktop Support Analyst

3 months ago

McLean, United States mroads Full time

mroads is looking for a "Desktop Support Analyst" for one of our direct clients in Dallas, TX.

Job Description:

  • Proactive and detail-oriented IT professional looking to contribute to a dynamic team
  • Strong knowledge of Windows, Mac and iOS operating systems.
  • Provide second-level technical support to end-users, ensuring prompt resolution of hardware and software issues.
  • Install, configure, and troubleshoot desktops, laptops, and peripheral devices.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Diagnose and resolve hardware and software problems, escalating complex issues to senior team leads when necessary.
  • Provide on-call support as part of a rotating schedule to address critical issues outside of regular business hours.
  • Manage and prioritize support requests via ServiceNow to meet service level agreements.
  • Deliver exceptional customer service by ensuring professional, clear, positive and effective communication.
  • Assist users with configurations, integrations, and problem resolution related to Microsoft applications, such as Outlook, Microsoft Teams, OneDrive, Sharepoint, OneNote, Excel, Multi-Factor Authentication (MFA), and Company Portal, among others.


Desired Skills:

COMPTIA A+ and COMPTIA Network + is desired.

JAMF knowledge is desired