Customer Service Representative

2 weeks ago


Midlothian, United States Gaines & Critzer Ltd Full time
Company Description

Family insurance agency providing superior insurance solutions for the forest products industry in VA, NC, WV.

Role Description

This is a full-time on-site role for a Customer Service Representative at Gaines & Critzer Ltd in Midlothian, VA. Responsible for handling customer inquiries, resolving issues, changes to policies, and ensuring customer satisfaction. This role will involve providing effective customer service and support on a daily basis.

Qualifications

  • VA P & C insurance license (or in process of obtaining)
  • Customer Service Representatives and Customer Support skills
  • Customer Satisfaction and Customer Service skills
  • Excellent communication and interpersonal skills
  • Problem-solving abilities (ability to think outside the box)
  • Attention to detail and organizational skills
  • Ability to work well in a team & independently
  • Previous experience in a customer service role is a plus
  • Time management skills
  • Sales skills are a plus (option for sales/commissions available)


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