Customer Service Representative

5 days ago


Midlothian, Texas, United States InterBank Full time
Job Summary

We are seeking a skilled and customer-focused Customer Service Representative to join our team at InterBank. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our valued clients.

Key Responsibilities:

  • Process customer transactions with professionalism and courtesy
  • Handle customer complaints and resolve sensitive issues in a timely manner
  • Perform data entry to complete reporting requirements
  • Maintain currency and coin requirements, limitations, regulations, and provisions
  • Develop positive working relationships with customers and colleagues
  • Know the identity of your customer to reduce fraud and risk of loss to the Bank
  • Demonstrate knowledge and expertise of basic teller functions
  • Support the Company's overall mission, standards, and confidentiality guidelines
  • Perform data entries for loan input
  • Assist with customer phone calls in a timely and courteous manner

Additional Responsibilities:

  • Perform other duties as required by management
  • May participate in special assignments

Requirements:

  • Bachelor's degree in Business Administration or related field (or equivalent work experience)
  • Excellent communication and interpersonal skills
  • Ability to maintain confidentiality and handle sensitive information
  • Basic knowledge of banking operations and procedures

Benefits:

  • Average salary: $45,000 - $60,000 per year
  • Ongoing training and development opportunities


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