Information Technology Service Delivery Manager

2 days ago


Atlanta, United States Smart IT Frame LLC Full time

Hi All


Job title: Service Delivery Manager

Location: Athens, GA (Onsite)

Contract


Required Skills:

  • Should have Managed a Manufacturing Lab in Pharma Environment as a Site Service Delivery Manager


Main Tasks:

  • Be accountable for all aspects of delivery of IT Technology Services to the site, including, Application and Infrastructure projects,
  • IT Systems Operational reliability, IT Change management, and Service Delivery for Base business and end user programs.
  • Ensure End-to-end IT risk management at the site including lifecycle management, information security, and GxP.
  • Manage the support and delivery teams to maximize value
  • Lead projects of various sizes with limited supervision through the Infrastructure and software development lifecycle applying Agile methodologies and tools
  • Field service experience managing team across regions
  • Exposure to Asset management, Depot services, Desktop support
  • Life science experience preferred with the knowledge of GxP processes.


Important Requirements for Candidates:

  • Bachelor's degree in Information Technology, Computer Science, or Supply Chain or a related field or equivalent through experience
  • Experience in building and deploying business solutions. Supply Chain experience with systems such as MES desirable.
  • Experienced with deploying solutions to high standard in a regulated environment, such as Life Sciences (GxP), desirable.
  • Experience in optimizing processes and delivering upon cost reduction challenges
  • Experience in IT infrastructure delivery, application development and support


Must be:

  • A very good communicator, able to adapt communication depending on the customer, with End Users, IT technical experts or business executives
  • Fluent in English
  • Able to move naturally issues or problems to solutions with business value
  • A Technologist who can span multiple technology solutions, and who can provide innovative ways of problem solving
  • Able to understand the big picture with good analysis skills to translate data reports into improvement activities
  • Additional Sills:


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