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Customer Service Representative
2 months ago
Terms of Employment
- W2 Contract, 6 months (Possible Extension)
- This position is 100% onsite in Berwyn, PA.
- Local candidates only
- The work schedule is Monday-Friday, 8 AM-5 PM.
Our client is seeking two (2) Contract Liasions to join the DelChester New Business Department. In this role, you will provide high-quality customer service by assisting customers with various inquiries, ensuring a positive experience in every interaction. Responsibilities include processing orders, returns, and exchanges accurately and efficiently, while maintaining precise and detailed records of customer interactions and transactions. You will work closely with other Contract Liaisons to resolve customer issues and contribute to a seamless workflow. The total team size is 25, with a strong focus on collaboration and exceptional customer support.
Responsibilities
- Handling a wide range of customer inquiries, issues, and requests via phone, email, or chat.
- Providing information about products or services, including detailed explanations of features, pricing, and specifications.
- Processing orders, returns, and exchanges accurately and efficiently.
- Resolving customer complaints or issues in a timely and effective manner.
- Escalating complex or unresolved issues to senior customer service representatives or management.
- Maintaining accurate and detailed records of customer interactions and transactions.
- Following up with customers to ensure their satisfaction and resolve any outstanding issues.
- Collaborating with other departments, such as sales or marketing, to address customer needs or concerns.
- Keeping up-to-date with product knowledge, industry trends, and company policies.
- Providing feedback to management on customer trends, issues, and suggestions for improvement.
Required Skills & Experience
- High School Diploma and 2-3 years of customer service, application processing, and scheduling experience.
- Proficient in Microsoft Office Suite.
- Excellent communication and interpersonal skills.
- Ability to handle difficult or challenging situations with professionalism and empathy.
- Strong customer focus.
Preferred Skills & Experience
- Utility customer service experience
