Customer Service Representative

1 month ago


Berwyn, Illinois, United States Wash U Carwash Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Attendant at WashU Carwash.

As a key member of our team, you will be responsible for delivering exceptional customer service, selling monthly memberships, and upselling premium services.

Key Responsibilities:

  • Persuade customers to sign up for a monthly membership package
  • Upsell customers into premium services
  • Warmly greet customers and knowledgeably answer their questions
  • Process cash and credit card payments
  • Maintain accurate records of transactions and customer information
  • Resolve customer complaints in a timely and professional manner
  • Operate car wash equipment, including power washers, vacuums, and other cleaning tools
  • Monitor vehicles to ensure they are getting clean
  • Complete general maintenance tasks for the facility, including washing floors, emptying trash cans, and cleaning equipment

Requirements:

  • Strong communication and interpersonal skills
  • Sales experience preferred
  • Ability to work in a fast-paced, team-oriented environment
  • Detail-oriented with a focus on providing high-quality customer service
  • Ability to handle cash and credit card transactions accurately and efficiently
  • Willingness to work weekends and holidays as needed
  • Physical ability to operate car wash equipment and perform cleaning tasks as required
  • Reliability and punctuality

Benefits:

  • Flexible hours
  • Part-time/full-time positions available, 20-40 hours per week
  • Free carwashes
  • Commission on monthly wash membership sales
  • Hourly pay, $14-16 per hour + commission


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