Customer Service Representative
1 month ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Attendant at WashU Carwash.
As a key member of our team, you will be responsible for delivering exceptional customer service, selling monthly memberships, and upselling premium services.
Key Responsibilities:
- Persuade customers to sign up for a monthly membership package
- Upsell customers into premium services
- Warmly greet customers and knowledgeably answer their questions
- Process cash and credit card payments
- Maintain accurate records of transactions and customer information
- Resolve customer complaints in a timely and professional manner
- Operate car wash equipment, including power washers, vacuums, and other cleaning tools
- Monitor vehicles to ensure they are getting clean
- Complete general maintenance tasks for the facility, including washing floors, emptying trash cans, and cleaning equipment
Requirements:
- Strong communication and interpersonal skills
- Sales experience preferred
- Ability to work in a fast-paced, team-oriented environment
- Detail-oriented with a focus on providing high-quality customer service
- Ability to handle cash and credit card transactions accurately and efficiently
- Willingness to work weekends and holidays as needed
- Physical ability to operate car wash equipment and perform cleaning tasks as required
- Reliability and punctuality
Benefits:
- Flexible hours
- Part-time/full-time positions available, 20-40 hours per week
- Free carwashes
- Commission on monthly wash membership sales
- Hourly pay, $14-16 per hour + commission
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