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Client Service Specialist

4 months ago

Springfield, United States Cogency Global Inc. Full time

Cogency Global Inc.

THE RIGHT RESPONSE

AT THE RIGHT TIME,

EVERY TIME

Client Service Specialist

Springfield, Il

Benefits Offered

401K, Dental, Life, Medical, Vision

Full-Time

Hours: M-F

9:00 am – 5:00 pm


Are you looking for a company committed to integrity, fairness, and fun? Are you in search of a corporate culture that fosters career development and values work-life balance? Would you like to be a part of a fantastic, growing Springfield team? If you answered yes to these questions, then we have a position you should apply for

Client Service Specialist is responsible for:

We are currently looking for a candidate with prior customer service experience who will enjoy the support, camaraderie and satisfaction that comes from working with a family-oriented, professional company. Applicants should have well-developed computer skills, show a strong proficiency in verbal and written communication, be organized and very detail oriented. A strong preference will be shown to any applicants who might have a history of working secured transactions or researching public records.


Essential Duties and Responsibilities:

  • You will be in direct contact with internal clients –processing orders, resolving any issues, request for assistance. The position involves Internal communication and the researchers do not contact the end user/customer. Direct Accesses communication is with the CSS’s only.
  • Perform due diligence online search requests, involving Secured transactions, liens, litigation and/or bankruptcies for corporate and individual names
  • Ability to respond promptly to internal client questions and concerns
  • Helping clients to use Cogency's proprietary applications (training provided)
  • Working with public offices and commercial agents on the client's behalf
  • Reviewing legal documentation –attention to detail is a must.
  • Multi-tasking effectively
  • Excellent customer service skills
  • Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
  • Team player equally capable of working independently
  • Great written and verbal communication
  • Associates or bachelor’s degree or equivalent training, education and experience preferred.
  • Prior secured transaction knowledge is preferred (Other duties may be assigned to meet business needs)


Together, we live our Core Values

Integrity: Doing the Right thing even when no one will know and walking the talk

Fairness: We have an open-door policy with access to all including the CEO at any time in a friendly & collaborative environment.

Fun: We believe in a fun work environment & have many team events that support the ‘fun’ culture

No Lay off strategy: We believe loyalty must go first from management to staff and we are proud of this unique strategy


...and to further support our staff, we offer:

*

  • 35-hour work week
  • Relaxed and Casual dress code for Summer months & Fridays
  • Educational assistance program for all of our eligible staff members
  • Continuous Learning is encouraged through our Quarterly New Hire Seminars & Knowledge Sharing sessions
  • An Organization that gives back to Society – We offer Paid community service days to all our eligible staff members and NYC Headquarters participates in number of charity drives throughout the year
  • A commitment to diversity & inclusion
  • 401k up to 5% price match, Access to FSA, Pre-Tax Transit benefit
  • 80% covered Medical Insurance & 80% covered Dental & Vision insurance