IT Support Engineer

2 weeks ago

West Chester, United States Thinc Forward Full time

We are looking for an IT Support Engineer (Helpdesk Tier 2) for a Monday-Friday, 11:00 am - 8:00 pm EST shift, to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. IT Support Engineer responsibilities include resolving network issues, configuring operating systems, and using remote software connections to provide immediate support. You will contact clients via phone or ticketing system and/or provide clear, written instructions and technical manuals. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, or a similar certification is a plus. If you're naturally a helper, enjoy assisting people with computer issues, and are able to explain technical details simply, we'd like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities

  • Handle all incoming support calls, emails, and verbal communications as the first line of support for all reported issues
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Document technical knowledge in the form of notes and manuals
  • Troubleshoot servers, VM, firewalls, network outages
  • Handle Tier 1 and Tier 2 tech support calls
  • Other duties as assigned
Requirements
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role (3+ years)
  • Must possess strong troubleshooting skills related to PCs (software and hardware), Networking (LAN, WAN, VPN, etc.), printers, scanners, analog fax, email, etc.
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • AS or greater degree in Information Technology, Computer Science, or relevant field
  • A+, Network +, Microsoft Certification or related technical certification a plus
  • MSP experience preferred
  • Good written and oral communication skills
  • Normal hours are Monday - Friday 11 am - 8 pm EST
  • DENTAL IT SUPPORT experience highly desired
Benefits
  • Medical, Dental, and Vision Benefits (employee premiums covered at 80-100%)
  • Paid time off (plus public holidays)
  • Training & Development
  • 401(k)
  • Life Insurance
  • Hybrid work environment offered if local to West Chester, PA, otherwise fully remote
Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also required to sit for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

  • IT Support Engineer

    2 weeks ago

    West Chester, United States Merge IT Full time

    Our enterprise-level client in West Chester, OH, has an immediate need an IT Support Engineer. Please see below for full details--*Job Notes:*-6+ month contract / extendable and perm possible with good performance.-Onsite in West Chester, Ohio.-Drug & Background required.-Shifts = M-F / 8a-5p*Main Responsibilities:*• Perform a range of technical work...

  • Information Technology Support Engineer

    4 weeks ago

    West Chester Township, United States Merge IT Full time

    Our enterprise-level client in West Chester, OH, has an immediate need an IT Support Engineer. Please see below for full details--Job Notes:-6+ month contract / extendable and perm possible with good performance.-Onsite in West Chester, Ohio.-Drug & Background required.-Shifts = M-F / 8a-5p Main Responsibilities:• Perform a range of technical work...

  • IT Support Engineer

    3 weeks ago

    West Chester, United States Thinc Forward Full time

    We are looking for an IT Support Engineer (Helpdesk Tier 2) for a Monday-Friday, 11:00 am - 8:00 pm EST shift, to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. IT Support Engineer responsibilities include resolving network...

  • IT Support Engineer

    4 weeks ago

    West Chester, United States Thinc Forward Full time

    Job DescriptionJob DescriptionWe are looking for an IT Support Engineer (Helpdesk Tier 2) for a Monday-Friday, 11:00 am - 8:00 pm EST shift, to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. IT Support Engineer responsibilities...

  • Electronics Development Engineer

    6 days ago

    West Columbia, United States The Engineer Full time

    Salary: The starting salary is £51,196, which includes allowances totalling £2,841. Posted: 11/12/2023 Discipline: Electrical/Electronic, Electro-Mechanical, Engineering The starting salary is £51,196, which includes allowances totalling £2,841. The salary is broken down as £48,355 basic salary, which will increase annually until you reach the top of...

  • Diagnostics Engineer Fleet Support

    6 days ago

    West Chester, United States General Electric Full time

    Job Description Summary The Diagnostics Engineer Fleet Support - LEAP 1B will provide engine health monitoring services to our customers through early detection and customer notification reports (CNRs), in order to maximize aircraft utilization. The Diagnostics Engineer will also develop prognostic analytics to detect engine failure modes from flight data...

  • Diagnostics Engineer Fleet Support

    2 days ago

    West Chester, United States GE Renewable Energy Power and Aviation Full time

    Job Description SummaryThe Diagnostics Engineer Fleet Support - LEAP 1B will provide engine health monitoring services to our customers through early detection and customer notification reports (CNRs), in order to maximize aircraft utilization. The Diagnostics Engineer will also develop prognostic analytics to detect engine failure modes from flight data to...

  • Technical Support Specialist

    6 days ago

    West Chester, United States eCom Solutions Inc Full time

    Job Title: Engineering Tech Duration: 3 Months Pay Rate: $16.50/hr on W2 Shift: 8 - 5 but could vary depending on the project. 1st shift **Synopsis**: These individuals will be setting up new workstations, cabling in internet and phones, and looking at adding signage This individual should be a high-energy, quick learner who enjoys a hand-on, high-speed...

  • GE90 Sr. Staff Engineer

    2 days ago

    West Chester, United States GE Aerospace Full time

    Job Description Summary Systems engineering is a cross-functional engineering discipline centered on an approach, mindset, and process. All activities that consider both the business and the technical needs of the customers with the goal of providing a quality product that meets the users needs. This position is for GE90 Product line. The systems engineer...

  • GE90 Sr. Staff Engineer

    2 days ago

    West Chester, United States GE Renewable Energy Power and Aviation Full time

    Job Description SummarySystems engineering is a cross-functional engineering discipline centered on an approach, mindset, and process. All activities that consider both the business and the technical needs of the customers with the goal of providing a quality product that meets the users needs.This position is for GE90 Product line. The systems engineer will...

  • GE90 Sr. Staff Engineer – Systems Engineering

    1 day ago

    West Chester, United States GE Aviation Full time

    Job Description SummarySystems engineering is a cross-functional engineering discipline centered on an approach, mindset, and process. All activities that consider both the business and the technical needs of the customers with the goal of providing a quality product that meets the users needs.This position is for GE90 Product line. The systems engineer...

  • RF Engineer

    6 days ago

    West Chester, United States Dover Corporation Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Date: May 22, 2024 Location: West Chester, OH, US, 45069 Company: Dover Corporation Connecting and Protecting People, Microwave Products Group (MPG) is a leading global provider of mission-critical engineered electronic components and subsystems comprised of five...

  • Staff Engineer – Repair Engineering

    6 days ago

    West Chester, Pennsylvania, United States GE Aerospace Full time

    Job Description SummaryThis is a Staff Repair Engineering role supporting commercial aviation. This position leads the development of repair and inspection technologies. Leads cross functional teams including design, materials, and PSE (Product Support Engineering) to develop repair procedures.Job DescriptionRoles and Responsibilities Development of repair...

  • Staff Engineer

    1 hour ago

    West Chester, United States GE Renewable Energy Power and Aviation Full time

    Job Description SummaryThis is a Staff Repair Engineering role supporting commercial aviation. This position leads the development of repair and inspection technologies. Leads cross functional teams including design, materials, and PSE (Product Support Engineering) to develop repair procedures.Job DescriptionRoles and Responsibilities Development of repair...

  • Senior Staff Engineer

    2 days ago

    West Chester, United States GE Renewable Energy Power and Aviation Full time

    Job Description SummaryThis job is for a Systems Engineer for the LM2500 engine line. The LM2500 is an industrial and marine variant of the aircraft engine CF6-80C2 that has been modified for to power oil & gas and electrical applications. The Senior Staff Engineer - Systems Engineer will be the engineering leader for LM2500 programs including new product...

  • Senior Staff Engineer

    2 days ago

    West Chester, United States GE Renewable Energy Power and Aviation Full time

    Job Description SummaryThis job is for a Systems Engineer for the LM2500 engine line. The LM2500 is an industrial and marine variant of the aircraft engine CF6-80C2 that has been modified for to power oil & gas and electrical applications. The Senior Staff Engineer - Systems Engineer will be the engineering leader for LM2500 programs including new product...

  • Senior Staff Engineer

    1 day ago

    West Chester, United States GE Aviation Full time

    Job Description SummaryThis job is for a Systems Engineer for the LM2500 engine line. The LM2500 is an industrial and marine variant of the aircraft engine CF6-80C2 that has been modified for to power oil & gas and electrical applications. The Senior Staff Engineer - Systems Engineer will be the engineering leader for LM2500 programs including new product...

  • Manufacturing Engineer

    5 days ago

    West Chester, United States Dover Corporation Full time

    Connecting and Protecting People, Microwave Products Group (MPG) is a leading global provider of mission-critical engineered electronic components and subsystems comprised of five business units in six manufacturing locations. Our brand names are recognized globally including: BSC Filters, York, UK; Dow-Key Microwave, Ventura, CA; Pole/Zero, West Chester,...

  • IT Support Engineer

    5 days ago

    Chester Springs, United States The Denzel Group Full time

    The Denzel Group, an award-winning search firm, is partnered with a leading local VoIP solutions company in the Chester Springs, PA area. The role specifications enclosed: Key Responsibilities: Provide timely and effective technical support to employees, addressing hardware and software issues. Diagnose and resolve technical problems related to desktops,...

  • Civil Engineer

    21 hours ago

    West Chester, United States Actalent Full time

    Description: One of our firms is actively hiring for a Civil Design Engineer to support their Land development/Municipal team. This firm is one of the oldest established firms in the country and looking for an established engineer to join them! This candidate will be challenged with a variety of civil/land development engineering projects, including on site...