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ERP Support Specialist

2 months ago

Plymouth, United States Hollstadt Consulting Full time

Title: ERP Support Specialist - Direct Hire

Location: Plymouth MN


Position Summary:

The ERP Support Specialist will provide support for implementations, daily operations, integrations, maintenance, upgrades, and other functions related to the successful operations of the company's ERP, CRM and connected systems. This position could provide support to employees, vendors and contractors. Additional project work will include performing as a subject matter expert in data migrations, assistance in designing and running validation test, and assisting in conversion of current processes.


Essential Functions:

  • Partner with business users and other stakeholders to manage application support tickets from receipt to successful resolution
  • Participate in the selection, project planning, implementation, and ongoing support of proposed software solutions
  • Participate in the development of test plans, quality assurance and change management of all system upgrades and deployments
  • Become the Subject Matter Expert on applications to provide recommendations on preferred usage and best practices on the platform
  • Coordinate with vendors to resolve bugs and implement fixes/patches
  • Attend user conferences and on-going training sessions to achieve a level of technical skill needed to solve more complex problems
  • Exercise judgment within defined standard practice and procedures to investigate, troubleshoot and remedy issues
  • Recommend changes in support practices, maintenance and standards, and cross-training required to better share support responsibilities across the team and with the solution owners
  • Take ownership of an issue, application, task or project from end to end with the support of other members of the team but with moderate supervision
  • Recommend viable solutions to reduce costs as well as improve business processes
  • Work directly with users to understand their workflow and recommend options for improvement
  • Propose, plan, and execute solutions to meet the needs of the company while minimizing downtime
  • Work with business teams to identify continuous improvement opportunities to the existing business practices, processes, and tools


Education and Experience Requirements:

  • Associate of Applied Science degree in computer science or related field required
  • At least two years of experience with ERP systems

Required Skills:

  • Proficient with or able to quickly learn systems and software used by the organization.
  • Ability to explain technical issues to technical and nontechnical staff and customers
  • Excellent written, interpersonal, and verbal communication skills with the proven ability to collaborate with a team
  • Excellent problem-solving, analytical, time management skills, attention to detail, and organizational skills
  • Proficiency in technical applications including MS Office Suite and/or related software
  • Demonstrated Conduct that is in Alignment with Satellite Shelters’ Core Values


Physical/Mental Demands:

Position requires a high degree of concentration to manage frequent interruptions while meeting strict deadlines. This position requires the ability to perform duties using both typical office equipment such as computers, cell phones, and printers as well as the ability to communicate and perform tasks in an office environment. Prolonged periods sitting at a desk and working on a computer.