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Customer Service Representative

3 months ago

Reston, United States ROCS Grad Staffing Full time

Responsibilities of the Customer Service Representative:

  • Assists members and potential members with their telephone, online, and mobile requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations
  • Assist with general department administration and reporting
  • Manage customer service tickets and chats
  • Responds to questions and/or provides information upon request from members (internal and external)
  • Processes requests/transactions, as appropriate
  • Assists members and potential members in understanding and utilizing products and services
  • Other duties as assigned


Requirements of the Customer Service Representative:

  • High school diploma or equivalent (GED)
  • One to two years of previous experience in customer service, banking and/or lending
  • Demonstrated knowledge of banking products, services, policies, and procedures
  • Previous telephone sales and customer service experience
  • Excellent oral, written, telephone and interpersonal communication skills
  • Excellent organizational and problem-solving skills
  • Must possess a strong service orientation
  • Ability to handle multiple tasks/priorities in a fast-paced environment
  • Tech-savvy including proficiency in Microsoft Office Suite programs


Customer Service Representative

  • Office in Reston, VA, Training in Washington DC for the first 2 weeks (stipend provided)
  • In Office/Hybrid Position
  • Standard Business Hours
  • Pay $18-19/hr
  • Requires Clean Background Check, Credit and Criminal