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NOC Engineer

3 months ago

Wilmington, United States Tech Mahindra Full time
  • Strong experience in monitoring complex environments using industry standard monitoring tools
  • Good oral and written communication skills, and ability to address conflict with others constructively
  • Contact on-call personnel to communicate new events depending in Priority
  • Escalate All Major Incidents to the Incident Management team, on-call resources or management
  • Participate in Major Incident bridge calls to provide real time data for monitored systems
  • Document activities performed in associated tickets
  • Manually Monitor processes/system not covered by automated monitoring tools
  • Flexible to work in any shift
  • Good communication skill to interact with both customer and end user over phone and through email.


Working Hours/Days: Weekend nights 6:40am - 8:00pm (Fri, Sat & Sun) | Mon, Tue, Wed & Thu are week-offs


Note: The candidates need to be local to Delaware State or must be living within 1 hour radius from the office, it could be PA, MD, NJ states also.


“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.”