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Digital Architecture and Cloud Solutions Manager

3 months ago

Charlotte, United States Yoh, A Day & Zimmermann Company Full time

The Manager - Digital Architecture and Cloud Solutions will be a working manager providing hands-on digital architecture, cloud, and on-premises systems and network engineering leadership and implementation in support of day-to-day operations and initiatives. This role will both lead and also roll up his/her sleeves to implement and support a variety of activities including, but not limited to: overall technology architecture and infrastructure, cloud solutions and platforms, system administration/maintenance, software and systems deployment, technology process improvement, supporting incident response, optimizing system and platform performance, and meeting business continuity and disaster recovery requirements.

SUPERVISORY RESPONSIBILITIES:

  • Interviews, hires, and develops teammates in the Digital Architecture and Cloud Solutions group.
  • Organizes and oversees the schedules and work of the Digital Architecture and Cloud Solutions group.
  • Provides constructive and timely performance evaluations.

DUTIES/RESPONSIBILITIES:

  • Lead and mentor a skilled team, fostering a collaborative and high-performance culture to ensure the effective delivery of Digital Architecture and Cloud Solutions services.
  • Collaborate with cross-functional teams to ensure end-to-end consistency in IT operations and seamless integration with various business functions.
  • Contribute to strategic planning efforts, providing insights on technological advancements and recommending initiatives to support organizational goals.
  • Effectively allocate resources, manage budgets, and optimize our digital footprint to ensure cost-effectiveness and support organizational growth.
  • Work closely with the Information Security team to ensure the security, availability, reliability, and scalability of networks and systems, recommending action plans for short and long-term needs.
  • Ensure IT systems comply with relevant regulations and industry standards, implementing and enforcing data governance policies for data integrity and compliance.
  • In partnership with the Information Security team, develop and maintain robust disaster recovery and business continuity plans, ensuring organizational resilience in the face of disruptions.
  • Use technology to accomplish strategic objectives, cultivating a culture of responsibility, accountability, transparency, and continuous improvement.
  • Communicate strategies, initiatives, and security performance to leadership and stakeholders, defining and monitoring key performance indicators (KPIs) for Digital Architecture and Cloud Solutions.
  • Contribute to enterprise design and implementation for cloud and on-premises infrastructure across following domains: network, security, data, containers, compute, operating systems, storage, application enablement, and migration.
  • Provide hands-on support for any system issues/problems by working with other department members, consultants, vendors, or other deemed necessary to address an assigned incident or problem.
  • Create additional automation by scripting repetitive tasks.
  • Manage and supports Active Directory (Directory Services, DFS, DNS, GPO)
  • Manage relationships with IT vendors, service providers, and/or consultants, ensuring effective partnerships and leveraging external expertise to enhance organizational capabilities.
  • Adhere to all IT policies, procedures, standards, and guidelines.
  • Assist in the development and implementation of IT security policies, procedures, processes, and protocols.
  • Configure and maintains reliable operation of computer systems, network servers, and virtualization.
  • Install and upgrades computer components and software, manage virtual servers, and integrate automation processes.
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
  • Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
  • Responsible for capacity, storage planning, and database performance
  • Work to resolve issues, install equipment, or move existing equipment to best suit the needs of the local department or management.
  • Install new hardware or software and provide training on its use.
  • Deploy, support, and monitor new and existing services, platforms, and applications.
  • Assist employees in learning to use company owned software and hardware systems.
  • Work as a team player with all company departments and employees in all assignments. Work toward building consensus on all assignments by finding solutions that meet the best interests of all parties involved.
  • Participate in or conduct lessons learned sessions with department members during and after each project and share this knowledge with the full department.
  • Conduct best practices review within the department and use to continually improve the work processes.


SKILLS/ABILITIES:

Required:

  • Leadership traits Ability to influence and lead others to adopt new ways of thinking, change habits, increase engagement, and improve processes to drive innovation.
  • Growth-minded, consistently seeking professional and personal improvement.
  • Self-starter who thrives in a fast-paced, often ambiguous, and rapidly changing environment.
  • Proficient in project management, with the ability to prioritize and manage multiple tasks while maintaining a focus on project and department objectives.
  • Maintains a composed, professional demeanor under stress.
  • Ability to organize multiple work assignments and meet budget and time requirements.
  • Ability to lead and manage Digital Architecture and Cloud Solution projects.
  • Exceptional organization and planning skills, strong analytical abilities, and process-driven orientation.
  • Experience in leading inter-organization change through the implementation of technology and effectively communicate complex technical concepts and strategies to non-technical stakeholders.
  • Exceptional written communication and executive presentation skills, with the ability to present complex technical information in a clear and concise manner.
  • Ability to communicate with and work with co-workers and managers of all levels.
  • Action orientated Should be able to follow up on feedback to ensure positive outcomes.
  • Collaborative team player Should be able to establish solid working relationships with stakeholders.
  • Strong technical troubleshooting skills.
  • Working knowledge of information security principles (e.g. access control, least privilege, zero trust, data protection, security architecture, infrastructure/application security design principles, policies) and privacy (e.g. GDPR).
  • Working knowledge of server virtualization technologies.
  • Ability to work overtime as needed and respond to calls during off hours.
  • Understanding of TCP/IP and associated networking programs and protocols (DNS, DHCP, SSL, TLS, SNMP, HTTP, etc.).
  • Thorough knowledge of network topologies and their connectivity issues (Ethernet, switches, hubs, patch panels, Wi-Fi, etc.).
  • Technical knowledge and experience with the following:
  • Microsoft Azure
  • Microsoft 365
  • Microsoft Intune and/or SCCM / MEM (Microsoft End-Point Manager)
  • Microsoft Windows Server 2019+
  • VMware
  • Backup/Disaster Recovery solutions (Rubrik preferred)

Preferred:

  • Certifications in Cisco, Networking and/or Microsoft Azure
  • Technical knowledge and experience with
  • Microsoft Intune/MEM (Microsoft End-Point Manager) and/or SCCM
  • Cisco networking equipment (routers, switches, firewalls, etc.)

EDUCATION AND EXPERIENCE:

  • Computer Science, MIS, technology degree, or 10+ years of relevant experience.
  • Minimum of 10 years of hands-on experience in a technical environment maintaining Microsoft technologies and servers in on-prem, hybrid and cloud environments.
  • Minimum of 5 years of managing people, specifically network and/or system engineering resources.